Customer ReviewsforWest Broad Collision Center

I took my car here for a fairly extensive ****** covered paint repair. I was very happy with my entire experience. The service manager, Stuart was professional, efficient, and my car was ready in the one week promised. I was very impressed that everyone that I met working there was very service-centered from the two ladies behind the desk to the technician who gave my car its final inspection. I would have no problems returning here or recommending.

Thank you for your kind words. We appreciate you and your business.

This was the absolute worst experience. The first red flag should have been when I dropped off my car and they called me an hour later to ask if they had my car. I took my car in for two very small dents and it took almost SIX weeks. Rental cars are $*** a week so a repair that should have cost me my $*** deductible cost me ********* because they took their time and dragged their feet. They had trouble getting the supplement approved with my insurance and they blamed them but it turned out it was Jonathan who did not submit the claim correctly. He swore he did and very quickly put the blame on the insurance. Jonathan was rude, condescending, and has a very hard time telling the truth. He claimed he can only email you so when you call don’t expect an answer or return phone call. My insurance had to call their shop multiple times to get things straight and each time they spoke with Jonathan they always came back to me and said how rude and unprofessional he was. After the repairs were complete, they held my car from me. They claimed they could not release MY car even when the insurance said they would send a draft of the check they had mailed as proof of payment. This is the only auto shop in the area that does this. Finally, I picked up my car and one dent was STILL THERE. Apparently, they outsource their paint less dent repair and Jonathan was very quick to blame that company. He then ended the conversation with saying it wasn’t going to be perfect and I could go to my insurance company if I wanted them to fix it. The employees (besides the two sweet front desk ladies) are incompetent, unprofessional, and careless. DO NOT waste your time, money, or patience with this auto shop.

Thank you for your feedback. The vehicle was brought to us on 9-13-2021. We looked over the job and found items that the insurance company missed. We sent a supplement to the insurance company the next day on 9-14-2021. We did not receive the supplement back until 9-27-2021. This insurance company recently switched over to a new supplement process and they had major growing pains in the beginning. Regrettably, you were caught up in that process. We finally reached out to a **** employee that we know on a personal basis, and she was able to get everything corrected. The job was completed on 10-8-2021 and we submitted a final bill to the insurance company for payment. It is our company policy to not release vehicles until we have payment. You were notifed of this written policy and others before repairs were started, which you signed. We know that delays can occur with the insurance companies, and we do our best to let our customers know that it can happen, and how that can affect rental car charges. We can't complete repairs without authorization, unfortunately. It was the insurance company's decision to do paintless paint repair, which we do outsource. If the quality of that repair is not what you expected, you are welcome to stop back by, we will look at the repair, and notify your insurance company for further action. We have a guarantee on our work. If there is another dent that wasn't covered in the insurance company's inspection, we can certainly facilitate getting that addressed with your company as well. Just let us know! Thank you for choosing to repair your vehicle at our Collision Center!