Business ProfileforTahoe Vacation Rentals, Inc.

Dear Sir,I would like to file a complaint against H3537303736**333633H at 150 H3130****343334383832H ******************* #1 in H3130****343334383832H *******, ************. My husband and I recently rented a condo from them for one week. We had a child with is who will turn 2 on November 1st. His parents were also with us.The condo was located at **********************************************************************************************************. We were shocked when we arrived at he condition of the carpet. I have attached pictures to show you. When my grandson walked across the floor, his feet were black.We arrived after regular business hours so I called the next morning and spoke to a woman named "Nicole". I expressed our dissatisfaction with the condition of the condo (the carpet). I was told that there had been a very large H353430**3034303737H of customers requesting condos. She did not offer anything but "I&#**;m sorry" repeatedly. I offered to send her pictures of the carpet, but she said it was unnecessary because she knows what it looks like. She previously hired a carpet cleaner who would be there on the 10th. She stated that the dirty carpet was only going into the kitchen, wasn&#**;t it? I told her that is throughout the condo. She again said "I&#**;m sorry".She did not offer giving our money back so we could find another place. She did not offer a partial refund. She just keeps saying "I&#**;m sorry". I told her that if we had been told the condo (carpet) looked the way it did we would not have rented it. We would like a partial refund. When our business was over, we left a day early because we could not stand it.Thank you for your assistance in this matter.*** and *********************