Business ProfileforBudget Car and Truck Rental

I used Budget's car rental service in Red Bank, NJ for a business trip from September 8-10, 2024. When I picked up the rental car, I asked the employee about the procedure for tolls, knowing I had purchased the toll package. I was explicitly told to drive straight through all tolls and disregard any signs saying unpaid toll. This guidance led me to believe that my toll expenses were fully covered by the package I had already paid for. The employee requested me to use my personal credit card for a deposit instead of my company's credit card that I used to book the car which was already on file. They refused to let me take the car without doing so. When I returned the car, I was informed that my personal credit card would be charged for the unpaid tolls instead of my company card on file! This information was conveniently withheld from me during the pickup process, leaving me to deal with unexpected charges as unpaid tolls come with hefty fines. This horrible experience was a blatant attempt to mislead and exploit customers. This is nothing short of fraud, and it demonstrates a shocking level of unprofessionalism and dishonesty. Now in addition to the $400 to rent the car, I am now personally responsible for hundreds of fees in fines as I am aware unpaid tolls can be up to $50 per toll booth. I am disgusted at this behavior and will never be using Budget car rentals again.