Business ProfileforKenyon & Associates, Inc.

I had the misfortune of dealing with Kenyon as an owner at Park tower for a decade before my building finally switched to a more professional HOA manager.My decade of frustration with Kenyon culminated with the most egregious instance of willful negligence: In August my tenant found standing water in the bedroom over the course of multiple days and advised me that the leak was not coming from anywhere in our unit. We called Kenyon to investigate the source and respond. My tenant moved out due to the issue. Days later I got an email from ***** Kenyon telling me that the leak was coming from my unit or maybe a unit above me and that I needed to file a claim with my insurance as I was responsible for the water damage to the units below.Over the course of the next 6 weeks, I made countless attempts via email, voicemail, messages left with the front desk, to get in touch with ***** Kenyon to get some basic questions answered. Nobody at Kenyon was ever able to answer the ***** question, "was the source of the leak located and has it been fixed?". Meanwhile, my unit sat vacant for 2 months while I tried to determine if some repair was needed behind the walls of my unit for this leak that Kenyon supposedly found in my unit and they claimed I was responsible for.NEVER ONCE did ***** Kenyon return my phone call despite at least a dozen requests. Neither myself nor my insurance company was ever able to get in touch with her or anyone else at Kenyon that could answer basic questions on the issue.I finally got an email back from ***** advising that they were no longer managing our building as of Oct 1 and that I would need to contact the new management co (Still willfully never answering my questions on the leak).Although I was elated that my HOA finally switched, and the new company promptly and professionally responded to my inquiry (What a concept!) they also had no info from Kenyon on the issue.