Business ProfileforMassage By Jeni

I was gifted 3 certificates for swedish massage for Christmas. My first contact with Jeni who is the owner/operator of this business was on January 10th 2021. I was trying to book an appointment for a massage. She first messaged she would be out of town for a week, so I asked about the following week. She responded with a few dates/times to choose,I picked one. I didn't hear a thing back after that message. An hour went by so I messaged with ? to see if in fact this date/time was good and could we get it scheduled. I was replied to with "Im working, I will text you when I can." I didn't hear back from her until the next day at almost noon. I respond with my personal info that she requested to book said appointment. 5 hours later I get a message saying that time is no longer available, she must of looked at the wrong day/month ect. She asks me if I can do another time, I reply okay. fast forward to the day of my scheduled appointment and she canceled on me an hour before the massage. I responded to her cancellation/reschedule message with No. At this point I'm so fed up with the run around, I just would like to be refunded and move on. I request a refund and of course she states there are no refunds on gift certificates. I have gone to google and looked at her reviews, I am not the only person she has done this to. She is getting prepaid for services and then making and breaking appointments with people who have purchased gift certificates. We were referred to her by a third party and should have googled her prior to purchasing. 2 out of her 15 reviews are from who referred us to her. All reviews are from the same day. The one negative review is almost identical to my encounter.