Business ProfileforBlue Cross and Blue Shield of North Carolina

On 4/29/24 I signed up for insurance with BCBS of NC to start in May using the government ************ I was approved, issued an account at ********************** NC, sent medical cards via mail, made my initial premium payment, signed up for their online platform called Blue Connect. Received a bill for ***** Logged on to Blue Connect on 5/23 to pay but there was no option on my online account. Called customer service for Blue Connect and spoke to *******. She said they would fix this plus email me a link to make the payment. Never received the email. The next morning 5/24, I tried to log onto Blue Connect but couldn't. Called Blue Connect, they were baffled but my acct was inactive. Called BCBS of NC ***************** The female sounding rep mumbled a name. First she said that my account was past due and that my first paymt was applied to April. impossible because, I was covered by different insurance company as I only moved to ** at the very end of April. I couldn't be double covered in April. Correspondence from BCBS NC shows that my coverage began in May. BCBS patched me to gov ************ Gov determined that 2 acts were opened in error, told BCBS how to fix immediately but BSBC rep was non responsive even when she was instructed exactly how to fix. *** forced to escalate the issue. *** rep asked BCBS to email.me a card NOW to the active acct, then left call. The email contained the old inactive card. When I asked BCBS why they sent me that and why she didn't comply with Gov instructions to fix my issue immediately, she said that I "needed to be nice to her." At no time was I rude to her. She could have fixed my issue but instead allowed the problem to persist and Gov forced to file an escalation. After 2hrs, 8 min, still have an inactive acct, no access to my paid insurance and a rep who did nothing for me, refused to follow the Gov *********** reps instructions to immediately correct the error or even allow me to pay my June premium.