We had put $300 towards a puppy back in May when we went to open house then sent another $300 in July. Wont refund us our money!
We went to an open house in May where we were told to give $300 to hold a puppy that was going to cost $1,600 at the end of July. She never told us it was nonrefundable. She told us she would mail us the receipt and that was that. Then we received an email in June stating another $300 was due. So we sent that in as well. In July we started having financial difficulties and told Mrs. **** we were unable to get the puppy could we move our money to a puppy in the future. Well August come around and she claimed to sign us up for a puppy in November 14'. We knew we weren't financially sound to purchase the puppy or to take care of a puppy and decided to ask for our money back. This is when she said our deposit was nonrefundable and she would return only $300. I was really upset because she never said that at the beginning. We work hard for our money and are in a bad place for someone to just take it. After speaking to her many times at the end of August and Beginning of September, my husband and I realized we weren't going to get our deposit back because she had robbed us. We asked her to hold the deposit for the future and return $300 of the $600 that we had given. She stated she would return it and a week went by...NOTHING! Then we called her again and she said at the end of the September because that is when she did her books. Well end of September came around....NOTHING! So then we contacted her again and said that after a litter was born in a week she would send the money....NOTHING! So we called after a week and she said she sent the money out 10/7.....NOTHING! It is 10/17 and we haven't received anything! Now we have been robbed $600!!!! I want my money back we don't want any dogs from her we just want our hard earned money she never returns. We want all of it because now I don't trust her and would never do business with this lady again. Please have her return my $600!!!!!
We would like out $600 that we have given to ***** ****.
Business Response /* ****** ** *********** */
On March 3, 2014, The ***** family came to one of our monthly Open Houses and put down a deposit of $300 to go towards the purchase of a male pup out of our Embers. At that time I stated that puppy deposits are non refundable.
It is also stated if some one contacts us by email and we respond with our Introductory Letter.
ON 6/23/14 their pup was born and they submitted a second deposit of $300. as requested.
The male was due to go home on 7/25/14, after a no show, I did receive a email on the 7/29th I get a email stating that could not receive the pup do to moving and wanted to move to a later litter.
Both deposits ($600) were moved to a litter do in Oct. That litter was born 10/3/2014.
This email came on the 29th of June, 2014.
Good Afternoon *****,
I know that we delayed getting a puppy for about 6 months due to an unexpected expense and we are moving houses, just didn't work out. When do you feel you will be having more puppies so we can plan for a future date. We are still very exited in getting a puppy and would like to sign up for your next go around.
We apologize for not being able to pick up the puppy this past weekend.
******* **** **********
We just bred our Macy and Dillon this morning.
I can offer you first pick male from this litter. They will be ready around Thanksgiving.
Sounds good......Please sign us up!
******* **** **********
On Sep 5, 2014, at 1:44 PM, *** ***** wrote:
After discussing it further with my wife we would like to ask about getting half our deposit back, leaving the original deposit as is towards a puppy later in the future. Honestly we would hate to lose money however our current living condition would not be suitable for a dog the size of a golden retriever, we have two little children in a three bedroom apartment and we were just given a small breed dog making it extremely tight. I hate to complicate things on your end but I can think of a few other things that at least half of that money could go towards at this time for our family. My hope is to get out of this apartment by next summer when the contract ends and buy a home where it would be easier to manage two dogs. I'd really appreciate it if you could work with us, especially me because getting a golden retriever has always been something I've personally wanted and I can't think of a better place to get it from than you're kennel.
I sent their first deposit ($300) by check to the address I had on file, on 10/7/14.
I get a email from his wife ******* on the 17th that stating they had not received the check. We were on vacation at this time and had to contact the bank to see if the check had been deposited. No it had not.
We returned back home this past Monday evening and after checking the bank one more time to see if it had been deposit, I sent a second $300 check out yesterday am, Tuesday the 21st.
The first deposit will be held in our holding account so if they change their mind and wish to get a pup the first deposit will be available do go towards a new pup.
The "no refund of deposit" is very common among breeders of animals (dogs, cats, horses). And we state that up front in person or in the introductory letter.
Thank you so very much for your interest in Golden Creek Kennels. We have been raising our beautiful guys and gals for over 21yrs. We are located in Durham, NC.
Because of this being a working kennel with lots to do 7 days a week, and the fact that our dogs are not kennel dogs but live with their foster families, we allow visitors into the kennel only during our monthly Open Houses. Our next one will be on Sunday Nov. 16th from 1:30-3pm.
We presently have a couple male pups available, that will be ready for their new homes mid to late Nov. Both American and English.
All of our guys and gals including the kids are registered Golden Retrievers. Pups are sold with limited registrations (meaning no breeding or showing.) And must be spayed or neutered by 6 months of age. We sell our pups strictly as family pets.
Parents are screened for hips, eyes and hearts. We do no in line breeding of our goldens to insure healthier blood lines.
All of our pups come with a 24 month warranty on their hips, eyes and hearts. Pups come with their first puppy shot, wormed and vet checked.
The cost of our pups is $1600. (the English Creams and the American Golds).
Deposits can be made by check or credit card over the phone. However we do advise you to make your decision very carefully in reserving a pup, for deposits are non-refundable. We do not want to turn away families searching for that special pup and then find out there was one after all.
We do ship our pups within a reasonable distance, and the average cost to ship a pup is about $350.
We at Golden Creek do things a bit differently. We try to match your desires, your preferences, and your life style up with the right set of parents, providing you with the pup of your dreams. So if you are still
interested, please answer the following questions.
Male or female?
Size medium or large)?
Color: cream, blonde, light gold or honey gold?
Active, likes to play ball, hike, swim, go go go.
Laid back, easy going, slow long walks, layback and watch animal planet. Or a little of both?
And lastly when would be a good time to take a puppy home?
If you are a FaceBook member and would like to know about how our customers feel about us, go to the search bar and type in Golden Creek Kennel Lovers...ask to join.
Thanks again for your interest and let us know if we can provide you with the golden of your dreams.
Once again, their first deposit of $300 is non refundable.
Let me know if I can answer any other questions you may have.
Golden Creek Kennels