Oct 2011, I showed interest in taking classes at strayer unversity, by filling out application forms, and govt funding forms, after filling out and faxing these forms,my next step was to register for a class,which i never done,however, strayer has me not only registering for clases,but actually attending a class, "once",and with that false claim of my regestering and attending a class,i supposedly owe them approximately $450.00.I was not aware of this debt, until a collection agency called and informed me that i owed this debt.I never received a letter,or a phone call from strayer,saying i owed them money.Some what i saying, is someone commited fraud at strayer unversity,by signing me up for a class i never registered for or attended...
Well i know that since a collection agency was contacted, i want strayer to rectify this problem first and foremost,and admit wrongdoing.And for an outside audit to be done,because i'm sure that i'm not their only victim..
Business' Initial Response
Thank you for forwarding case #*** on behalf of ***. Mr. *** applied to Strayer University (''Strayer,'' ''the University'') and enrolled in two classes for Fall Quarter 2011, SOC 100 and BUS 100. For the SOC 100 course he shows no attendance or user activity. For BUS 100 our administrative system marked him present in Week 2. However, my review of his user activity in the course shows that he did not log in or complete any coursework for Week 2, and his attendance appears to be incorrect.
As he showed no attendance for SOC 100, Mr. *** was administratively withdrawn after four consecutive absences per University policy and charged a No Show Fee of $250. Because the University's administrative system initially marked Mr. *** present for BUS 100 for Week 2, upon his administrative withdrawal he was charged 10% of his tuition ($166.50) plus a $25 Withdrawal Processing Fee, totaling $191.50 for the course and bringing his total balanced owed to $431.50. On April 24, 2012, Mr. ***'s account was sent to collections for nonpayment, and he was charged a $10 Collection Fee, bringing his total balance to $441.50.
In my investigation, I was unable to find any case submitted to our system or correspondence indicating that Mr. *** intended to drop his two classes prior to the beginning of Fall Quarter 2011. If Mr. *** has any records of his interaction with University staff regarding his enrollment for Fall Quarter 2011, he is welcome to forward it to our department at firstname.lastname@example.org and we will conduct further investigation into the charges on his account.
At Mr. ***'s request, I can asked for attendance change to be processed for his BUS 100 course for Fall Quarter. Prior to making this request, however, he should consider that absent documentation indicating that he asked University staff to drop his Fall Quarter courses, changing his attendance would increase his charges for the BUS 100 course from $191.50 to $250 for a No Show Fee per University policy. Please let me know if you have any further questions or concerns.