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            Business ProfileDorrance Publishing Company Inc

            Publishers Book
            BBB accredited business

            Contact Information

            585 Alpha Dr Ste 103

            Pittsburgh, PA 15238-2911

            Visit Website
            (800) 695-9599

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            Customer Reviews

            4.25/5

            Average of 164 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            74 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 10/27/1995

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dorrance Publishing Company is a Book Publishing Service.

            Business Details

            Location of This Business
            585 Alpha Dr Ste 103, Pittsburgh, PA 15238-2911
            BBB File Opened:
            9/1/1989
            Years in Business:
            34
            Business Started:
            6/1/1989
            Accredited Since:
            10/27/1995
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rose Dog Books
            • Red Lead Press
            Business Management
            • Mrs. Jessica Stillwell, Service Manager
            Contact Information

            Principal

            • Mrs. Jessica Stillwell, Service Manager

            Customer Contact

            • Mrs. Jessica Stillwell, Service Manager
            Additional Contact Information
            Read More Business Details and See Alerts

            Customer Complaints

            74 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            In 2020 I had Dorrance Publishing Company publish a book for me. I paid over three thousand dollars which paid for everything. They only offered thirty percent of the royalties to me and they took the rest. I had never had a book published before. They gave me no accountability of books sold. When they sent me an email telling they had $25. to pay me, they said they would send a check or send it to my bank account. After waiting a month, I called and asked why I hadn't received the check, they said I had to fill out a paper for the gocvernment. I did that and mailed it to them. After a couple of months, I again asked why I didn't get the check, they again said I had to fill out the paper. I told them I already did it. In October of last year I published another book with another company and have already received royalties from them. There is something wrong with Dorrance Publishing Company. It seems the they don't want to pay me. Even though it is a small amount, it is the principle of the whole thing.
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            Read 73 More Complaints

            Customer Reviews

            164 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Sheila B

            04/24/2024

            Professionalism and shared knowledge about the Publishing Process are the two most unforgettable experiences that I had with Dorrance Publishing Company from beginning, the contract process, to end, Publishing. **********************, the Project Team Leader exhibited patience, knowledge, and genuine concern for my desires regarding the editing process. Next, I was introduced to ***************************, the ********************* Guru as I referred to her. The information and knowledge she shared, regarding marketing, was effortless and done with enthusiasm, so I easily understood the moving forward process of marketing, Rethinking Writing One Word at a Time. I shared this proficient experience with my family, friends, and prospective authors.

            Dorrance Publishing Company Inc Response

            04/25/2024

            Thank you for your kind words, we've enjoyed working with you on your book!
            Read 163 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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