Business ProfileforJim Meyers Plumbing & Heating

Date Problem Occurred: No exact date available for original service, but they came to my home either
end of 2020 or beginning of 2021 for a leaky pipe; I paid them $217 at the time to fix the problem.

Date of Current Problem Brought To Their Attention: 10/19/22
Description of Problem: My husband and I noticed a leak coming from a pipe in our basement
10/10/22. This is the same pipe that had been 'replaced' by Meyer's ******** in '21. Because Meyer's
takes a while to come out and the basement was starting to smell of sewage,
I contacted a different plumber (***** ********) to address the problem. They came to my home on
10/17/22, examined the leaky pipe, and told me that it would have to be replaced. ***** came back to my
home on 10/19/22 and replaced the other pipe. The plumber showed me the defective pipe after it was
replaced; it was cracked from the top to the bottom, but looked like glue had been applied previously to
seal the crack. ******* told me that one of two things happened previously: 1) The new (if it really HAD
been replaced) pipe had the crack in it when it was installed by the other (Meyer's) plumber and they
applied glue to it (which could be easily seen running up and down the pipe), OR 2) the other leaky pipe
had NEVER been replaced in the first place, but the crack had been glued to seal it up (a quick fix). He
said that this is not standard care for a broken pipe and that it should have been replaced with a nondefective new pipe to begin with. He also told me that the reason I only paid $217 to fix it the first time was because they did NOT fix it properly to begin with, but did a band-aid job on it. I paid $685 to fix it
(permanently, this time, I hope!) -- the pipe had to be cut because of the way it had been fitted into the
adjoining floor receiving pipe which meant that the cost was higher. Additionally, the first pipe was not
made of as hardy material as the second one.

I contacted Meyer's after ******* left, and I was told by the receptionist, along with the owner, that I should
have gone to them first, that they had no responsibility for the original pipe, and that it was my fault that I
had to pay so much money to fix it. We started out civilly, but it ended up being a shouting match and
nothing was accomplished. Meyer's did call me on 10/20 but I have not returned their call because I do
not want them anywhere near my home again.