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      Country
          Country

          Find a Location

          Armstrong Comfort Solutions has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Armstrong Comfort Solutions

              1 Armstrong Pl Butler, PA 16001-1951

            • Armstrong Comfort Solutions

              1019 Evans City Rd Renfrew, PA 16053-8401

            • Armstrong Comfort Solutions

              4693 Peoples Road Pittsburgh, PA 15237-3175

            • Armstrong Comfort Solutions

              1200 N Water St Kittanning, PA 16201

            • Armstrong Comfort Solutions

              174 Thorn Hill Rd Warrendale, PA 15086-7528

            Business ProfileforArmstrong Comfort Solutions

            Plumber
            Multi Location Business

            At-a-glance

            Customer Reviews

            4.9/5stars

            Average of 82 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This contractor provides plumbing, heating and air conditioning services.

            Business Details

            This is a multi-location business.

            Find a Location

            Armstrong Comfort Solutions has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Armstrong Comfort Solutions

                1 Armstrong Pl Butler, PA 16001-1951

              • Armstrong Comfort Solutions

                1019 Evans City Rd Renfrew, PA 16053-8401

              • Armstrong Comfort Solutions

                4693 Peoples Road Pittsburgh, PA 15237-3175

              • Armstrong Comfort Solutions

                1200 N Water St Kittanning, PA 16201

              • Armstrong Comfort Solutions

                174 Thorn Hill Rd Warrendale, PA 15086-7528

              BBB File Opened:
              8/27/2008
              Years in Business:
              69
              Business Started:
              1/1/1955
              Date of New Ownership:
              9/17/2018
              Business Incorporated:
              9/17/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 136827 for this business, issued by Pennsylvania Attorney General List of Registered Contractors

              These agencies may include:

              Pennsylvania Attorney General List of Registered Contractors

              16th Floor, Strawberry Square

              Harrisburg PA 17120

              (888) 520-6680

              Fax: (717) 7878242

              http://hicsearch.attorneygeneral.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Matt Mertz Plumbing Inc
              Business Management
              • Mr. Jud Stewart, Vice President of Marketing
              Contact Information

              Customer Contact

              • Mr. Jud Stewart, Vice President of Marketing
              • Ms. Kathie O'Hara, Marketing Manager
              • Ms. Lauren Ault, Marketing Coordinator
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/26/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Armstrong Comfort Solution came to my house because my furnace was not working on September 13, 2023. The technician stated that there were two circuit boards and one had "blown". He stated he would order the replacement circuit board and in the meantime, he "bypassed" the smaller circuit board, and connected the larger one where the smaller one should go. I asked him if this was safe and he said yes. My furnace is less than three years old. I provided Armstrong with the warranty information and a certificate of coverage, downloaded directly from the Goodman company site, where I registered my furnace. Over two months later, Bill, from Armstrong phoned me. He stated that Goodman had discontinued the circuit board that needed replaced. He said that the good news was that Goodman was willing to replace the entire furnace since they no longer carried the needed circuit board. Bill said his labor charge would be $2000 to install the new furnace. I told him I had to think about it. I called Goodman , and spoke to employee Latisha directly, and was told that the information that Armstrong gave me was false. She looked up the part I needed and said they were well stocked, and that they do not discontinue any components of a furnace until 10-15 years after they stop making a model. She said the price was $98 but all my parts were covered under my warranty. I next attempted to contact Armstrong by email and telephone. I received no response from the email and was told when I called that I needed to speak to "Bill" who was "out in the field". I called in the morning and waited all day for a reply. I then called another HVAC service. The gentleman came out and looked at the furnace. He explained that what Armstrong had done was very dangerous, and that they had ruined my furnace. It appears to me that they lied to me and are trying to make me pay for their mistake.
              Read More

              Customer Reviews

              82 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jose H

              02/07/2023

              The good news: After we called ACS, **** came the next day to fix a water drip over the coat closet from the toilet overflow on the second floor. The bad news: After a quick review, he suggested that the toilet was clogged and that was the cause of the problem. He used a 'snake' to try to unclog it, and caused a lot of water to overflow in the bathroom and onto the closet again, through the living room floor to the basement. The toilet was not clogged, as when flushed the water in a cyclone fashion, delayed but went through. During this operation,, ***** had spilled all over and he asked for towels or rags to dry the bathroom--which he should have brought with him. The water kept dripping and I had to place a bucket to avoid it more damage to the closet and floor, He concluded without further research, that he needed to place a camera inside the toilet drain pipe to see where the clog was, and would let us know the cost. He also suggested to replace the whole main drain cast iron pipe as it was in poor shape. He also had to use our plunger, as he had not brought his tools jnto the house. At the same time, his truck was left running, as if he had another appointment at the end of the day. He collected his fee of $ 164 for coming and using the 'snake'. After pulling hard the front door handle, it broke and we were locked inside. Fortunately, he helped to open the door and taped it with duct tape that we had as well our s**** driver. In summary, my wife and I think that he was not interested in solving the problem and left us with the drip. He didn't care to hear what I was telling him about the overflow that was the real cause of the problem--water seeping under the toilet to a hole over the closet. Fortunately, the drip has stopped now by itself, and we don't need the toilet removal nor the camera check-up. The cast iron main drain is still working fine and does not need replacement for now. We did not have a good experience with him.

              Local BBB

              Better Business Bureau of Western Pennsylvania

              BBB Reports On

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