Business ProfileforJED Heating & Cooling Inc

on october 21, 2022, JED installed a new furnace unit at our home. The company gave us a two year warranty. Ever since this new unit was installed, we have had numerous issues installing the necessary filter every 3 months when it's time to change it. Often times, we end up needing to purchase at least two filters because when the company installed the furnace at attached the "boot", they neglected to leave enough space to allow a filter to slide in and out of the slot without being snagged on a number of nuts and bolts that are part of the furnace itself. after 18 months of being fed up with unnecessary purchasing of filters, i contacted the company on March 20, 2024. i wsa told that i would have to pay $150 for a "trip fee" in order for them to come out and assess what i was saying was valid. i emailed the company and got a reply the following day that they would send a tech out that day free of charge. The gentleman came, assessed and verified what i said was correct. he said it was definately an install problem. that this should have been addressed then. he took measurements and explained that a new "boot" would need to be cut to have the filter be replaced AWAY from the furnace and the bolts. i received a call on March 26, stating that the cost of this new boot would be $550. we had no issues with our last furnace and filters and now we do. per their website "Our service technicians customize the ideal heating system to answer your expectations for temperature control and budget. We know a warm, comfortable home is the key to [city] winters, and our goal is deliver 100% satisfaction with our equipment and service for years to come." and "We’ll eliminate surprises from warranty coverage and design the perfect heating system for you. Let’s get started!" they are charging a customer to fix what their technicians failed to do correctly the first time. its under warranty and its their fault. i am asking for this problem to be fixed without further cost to me.