Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Online Stores PA LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforOnline Stores PA LLC

            Flags
            BBB accredited business

            Current Alerts For This Business

            Alert:
            Online Stores, Inc. is an online retailer that encompasses the following store websites: United States Flag Store, English Tea Store, Construction Gear, Discount Safety Gear, Safety Girl, Lightup.com, Northline Express, and Toysplash. Online Stores, Inc. and their different websites are located in New Stanton, PA. Please verify that you have the correct BBB Business Profile on the company you are searching.

            At-a-glance

            Customer Reviews

            1.41/5stars

            Average of 27 Customer Reviews

            Customer Complaints

            26 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/3/2003

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Online Stores PA LLC is an online retailer that encompasses the following store websites: United States Flag Store, English Tea Store, Construction Gear, Discount Safety Gear, Safety Girl, Lightup.com, Northline Express, and Toysplash.

            Business Details

            BBB File Opened:
            7/29/2002
            Years in Business:
            21
            Business Started:
            7/29/2002
            Accredited Since:
            9/3/2003
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Construction Gear Store
            • Lightup.com
            • Northline Express
            • Toysplash
            • United States Flag Store
            • English Tea Store
            • Discount Safety Gear Store
            Business Management
            • Mr. Michael Rosenberg, Owner
            Contact Information

            Principal

            • Mr. Michael Rosenberg, Owner

            Customer Contact

            • Ms. Marcia Miller, Customer Service Supervisor
            Additional Contact Information

            Fax Numbers

            • (866) 509-1670
              Primary Fax

            Phone Numbers

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/11/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On Nov 23 I placed an order ************ with Northline Express. They had approximately half of the components in-house and I believe split the remaining components between two other vendors. I have received all of the components Northline had in-house and one of the vendors quickly. All of the components from the second vendor are missing in actions. I have contacted Northline Express multiple times to try to get an update or an ETA on the missing components. Every time they say they will email the vendor and get back to me within 24 to 48 hours. So far they have yet to contact me back with any update in regard to those missing components. One time they sent me the shipping information for an item which I already received the week prior. I contacted them via phone the last week of Nov. They said I should receive word back by the following Monday. When I didn't receive any word back I requested information again via their email interface on their website. I didn't receive any word back within 48 hours so later that week I called them again. Again they said they would contact me within 24-48 hours. Shortly after that phone call someone called me in regard to the email entry. They didn't seem to understand what was going on as they just wanted to email me the tracking information for the one vendor order which had been received the week prior. Seeing no update on the remaining components today I decided to cancel the remaining portion of the order. Again they're telling me it will take 24-48 hours to do this. At this point I just want a certainty of cancellation and refund for the amount related to the components that have not shipped. I was planning to have my fireplace installed and operational by now. I'd like it in place for Christmas but I don't know that will be possible now, especially if I have to wait another 2+ days to know the order has been cancelled and then order from a different company.
            Read More

            Customer Reviews

            27 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Victor R

            01/18/2024

            4 weeks and still waiting for my order...Reached out twice by e-mail, no response.I am just now realizing i may have been scammed :(

            Online Stores PA LLC Response

            01/19/2024

            I do apologize, I am not locating an order in our system for you. Can you please supply the order number?

            Local BBB

            Better Business Bureau of Western Pennsylvania

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.