Business ProfileforEmmert Dental Associates

On 11/29/22 I went to emmert dental because a crown previously installed there had become loose and had fallen out. They installed 2 posts (not sure why they needed 2 as ins only covers one),made a new temporary crown and did the moulds for the new crown. Upon leaving the office I was told by the owner Michele that I owed 1575.00 because the crown would not be covered by my ins. I informed her that I still had 364.00 remaining in benefits for 2022 so she deducted it leaving a 1211.00 balance. I paid the balance using my care credit acct. (Receipt attached) I was told I'd be notified when the new crown arrived so I could schedule an appt. To have it installed. I was informed a couple weeks later thar the new crown came in but was poor quality so it was sent back and a new one was ordered. The crown finally came in late Dec. And an appt was scheduled for 1/7/23. On 1/7/23 I went in and they removed the temp crown and cemented in the new crown. No other procedures were performed that day other then installing the new crown. After this I started thinking why I was charged on 11/29/22 1575.00 and I reached out to Delta dental who informed me that the crown would and should have been covered. I also found out the they filed a claim for a 2971(additional procedures to make a crown fit under a partial denture framework) this procedure was not performed as I have no partials at all. Also I found out that a **** (4 surface amalgam filling was billed for the same tooth number 14 on 1/7/23 which is the same day they installed a crown on tooth 14. After learning the crown should have been covered I reached out to Michele to try and get her to file a claim for the crown and she claimed to want to resolve the issue but never followed through . Finally after 8-9 months of back and forth with her and several delta dental grievances she finally filed a claim for a ****(crown) on 8/11/23. That claim was paid by delta dental on 10/13/23 . The amounts I owed for the 11/29/22 claims were 446.75 and the amounts for the 1/7/23 claims were 30 and 163.75. So I owed 640.50. And paid 1211.00 leaving a balance of 569.50 owed back to me. I asked her when I would expect to see a refund and no response . Then a week later she filed a duplicate claim for the crown with a different dentist that didn't do the procedure and filed it out of network. When I saw that the previous claim was rescinded and now I was being charged an additional 1497.00 for out of network services I called delta and was informed that Michele had contacted them and said that my procedure was somehow now out of network and that they were out of network since 1/7/23. That is totally false . It is my opinion that she does not want to refund me and is playing these games in hopes I give up and let this go. I've talked to her,texted her. Filed multiple grievances on this and there was never a mention from Michele,emmert dental, or delta dental about any issues with wether it was in or out of network. The date to which emmert is supposedly out of network is very interesting as it happens to be the same day the service was done 10 months ago. This dental office is billing people for things ins should be billed for and also billing for things it did not do and also lying that they are out of network to avoid refunding people/stalling the process long enough for people to give up or statute of limitations to run out. There's many reviews of this dental office talking about similar issues that have been going on for years and I hope you can help stop this from happening to me and all people going forward.