Business ProfileforKen Ganley Toyota

John M. insisted that he could get us a lower interest rate by Toyota finance company. We already had a pre-approved auto loan with another bank. Instead, he called Wells Fargo Auto Loan and Bank of America without my consent. The manager covered for him and said it was a miscommunication. His reply was “the inquiries would come off next month since we did not accept the higher interest loans.” Hard inquiries stay on for 2 years on one’s credit report. John never returned phone calls nor was he there when he said he was to send the paperwork in to our bank until after 12:30 the next day. He was very unprofessional, rude, and arrogant, insisting that the car loan had to be in both of our names. According to the bank, it does not. He never took accountability for his wrong doings. We paid above MSRP due ot the color and the trade in value was only $16500. They are selling the car for 23,176. We almost drove out of the dealership without our license plate if I had not told the salesman . The salesman tried to superglue the plate cover over the plate since the bottom screws did not fit. The glue dripped all over the car. The mark is still on the car. I cannot get it off with diluted alcohol as suggested. I also mentioned that the backup camera is dark and blurry. It is hard to see out of it. He told me that the service department could not adjest it.. The head manager said that the roof rack attachment would be ordered at cost since the car did not have the packages that I wanted on it. However, the price he quoted to the salesperson to call me was 1.5 times higher than the local Toyota dealerships near me. Both dealerships told me that the $358 was not cost value for that accessory. They both quoted me a much lower price. None of my issues were resolved. I also feel that Ken Ganley does not value their customers especially after the sale.