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          Ken Ganley Toyota has 1 locations, listed below.

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            Business ProfileforKen Ganley Toyota

            New Car Dealers

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            10/26/1994
            Years in Business:
            29
            Business Started:
            10/1/1994
            Date of New Ownership:
            2/26/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of VD032817 for this business, issued by Pennsylvania Department of State

            These agencies may include:

            Pennsylvania Department of State

            206 North Office Building

            Harrisburg PA 17120

            (717) 787-8503

            https://www.pals.pa.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • KG Automotive of Pittsburgh, LLC
            Business Management
            • Mr. Justin Yelling, General Manager
            • Mr. Ken Ganley, Owner
            Contact Information

            Principal

            • Mr. Justin Yelling, General Manager
            • Mr. Ken Ganley, Owner

            Customer Contact

            • Mr. Justin Yelling, General Manager
            Additional Contact Information

            Fax Numbers

            • (412) 469-1912
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            John M. insisted that he could get us a lower interest rate by Toyota finance company. We already had a pre-approved auto loan with another bank. Instead, he called Wells Fargo Auto Loan and Bank of America without my consent. The manager covered for him and said it was a miscommunication. His reply was “the inquiries would come off next month since we did not accept the higher interest loans.” Hard inquiries stay on for 2 years on one’s credit report. John never returned phone calls nor was he there when he said he was to send the paperwork in to our bank until after 12:30 the next day. He was very unprofessional, rude, and arrogant, insisting that the car loan had to be in both of our names. According to the bank, it does not. He never took accountability for his wrong doings. We paid above MSRP due ot the color and the trade in value was only $16500. They are selling the car for 23,176. We almost drove out of the dealership without our license plate if I had not told the salesman . The salesman tried to superglue the plate cover over the plate since the bottom screws did not fit. The glue dripped all over the car. The mark is still on the car. I cannot get it off with diluted alcohol as suggested. I also mentioned that the backup camera is dark and blurry. It is hard to see out of it. He told me that the service department could not adjest it.. The head manager said that the roof rack attachment would be ordered at cost since the car did not have the packages that I wanted on it. However, the price he quoted to the salesperson to call me was 1.5 times higher than the local Toyota dealerships near me. Both dealerships told me that the $358 was not cost value for that accessory. They both quoted me a much lower price. None of my issues were resolved. I also feel that Ken Ganley does not value their customers especially after the sale.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linsey V

            11/02/2023

            One of the best car experiences I have ever had. Ask to meet with ****. He will walk you through everything.

            Local BBB

            Better Business Bureau of Western Pennsylvania

            BBB Reports On

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