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Description

New and Pre-Owned vehicle purchasing
Servicing all makes and models
Collision Centers
Detail Centers


BBB Accreditation

A BBB Accredited Business since

BBB has determined that #1 Cochran Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for #1 Cochran Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 67 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 44
Total Closed Complaints 67

Customer Reviews Summary Read customer reviews

2 Customer Reviews on #1 Cochran Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 16, 1965 Business started: 07/15/1957 in PA Business started locally: 07/01/1965
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The number is VD002387A.

Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us
The number is 1674.

Type of Entity

Corporation

Business Management
Mr. Robert Cochran, CEO Mr. Dirk Harper, Director of Customer Care & Brand Loyalty Mrs. Leslie Ozer, Media and Sponsorship Manager
Contact Information
Principal: Mr. Robert Cochran, CEO
Customer Contact: Mr. Dirk Harper, Director of Customer Care & Brand Loyalty
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS AUTO PARTS & SUPPLIES - NEW TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Products & Services

#1 Cochran Automotive sells the following brand(s): Buick, Cadillac, Chrysler, Dodge, Ford, GMC, Hyundai, Infiniti, Jeep, Kia, Mazda, Nissan, Pre-Owned (all makes and models), Ram, Subaru, Viper, Volkswagen

#1 Cochran Automotive offers the following product(s): Charger, Chrysler, Dodge, Ford, Jeep, Mazda, Ram, Viper

Alternate Business Names
# 1 Cochran VW of Wexford #1 Cochran Automotive Group #1 Cochran Chrysler #1 Cochran Dodge #1 Cochran Ford #1 Cochran Ford Chrysler Dodge Jeep Ram Viper #1 Cochran GM MegaCenter #1 Cochran GM of Robinson #1 Cochran Hyundai of Monroeville #1 Cochran Hyundai of South Hills #1 Cochran Jeep #1 Cochran Kia #1 Cochran Mazda #1 Cochran Monroeville Collision Center #1 Cochran Nissan of South Hills #1 Cochran Ram #1 Cochran Robinson Collision Center #1 Cochran Subaru #1 Cochran Subaru of Butler County #1 Cochran Viper #1 Cochran VW of Pittsburgh/South Hills Cochran Infiniti Gallery, North Hills Cochran Infiniti Gallery, South Hills
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.