Business ProfileforJust Fences

Just Fences installed my fence at my home and the owner Jake was present. He had given my quote and installed my Fence. I did not have a gate installed in the back at the time. Later, I contacted Just Fences about buying a gate for my back yard leading from out of my back yard. Jake provided the information on the gate I should purchase for the back. When the gate came in I asked a contractor to install the gate. He informed me the gate was a straight type gate. I could see myself it was the wrong gate and looks terrible. I called Just Fences to ask if the could return it and Jenn in the office said no. I expressed my concern at the price I paid for the gate and could not use it. There was no compassion from Jenn or Jake. Several weeks later Jenn called me and said they could take it back if I purchase the racked gate from them but would be $ 120.00 dollars more. I paid $545.00 for the original wrong gate and now asking me to pay $665.00. When I went into the office to ask them again to take the gate back Jenn said it just went up $50 dollars more. They are not willing to refund the original wrong gate they sold me. Then I believe they are gouging the price. This is very bad and unprofessional business practices and unethical. I am requesting my money be refunded. I am asking for the response from the owner, Jake. Jake sold me the wrong gate and he installed my fence. I would like a full refund.