Business ProfileforA & N Lawn Service, Inc

**********************, Good afternoon! I am sorry to hear that your sand is coming out of your pavers again. We applied the sand as per the instructions. We do not guarantee polymeric sand install. There are a number of factors that come into play. The product itself which we have no control over the material. The other factor is water.. It can be from hosing off the driveway , or powerwashing and or the heavy rains.. that we have had lately. That is what it sounds like to me. It can wash out the sand. Especially, since it is washing out at the bottom. While it is unfortunate this is happening again, We can not issue a refund for work that is not guaranteed and work that was done last spring.Thank you! Sincerely,***************************** President ******** Service Inc.My response:That's not what happened. I had done the bottom myself and it held up great. I let your company redo the whole driveway and this is the second time since you did it that the sand is coming out. Wrong again. It started coming out before the heavy rain and I never power wash my driveway for the very reason. There is no significance to the bottom of the driveway--it's pretty level.What do you mean you have no control over the material? You provided it, not me and I spent a lot of money to have a poor job done.You're only giving me excuses for a substandard work.