Business ProfileforJ & A Plumbing, Heating, Cooling & Electric

Date of transaction: 12/02/2021 The amount of money you paid: $129.00 Commitment to provide you: The service man who was at my house on 12/02/21 looked at a dripping faucet in my lower bathroom. I took him to the basement to turn off the water. He came up and took the faucet off stating that it needed an internal part instead of requiring a new entire faucet to be ordered. He stated that he would order the parts and return to fix the dripping faucet in the bathroom tub the next week. I had a coupon (attached) from the J & A South Park webpage for $30 off plumbing service of $100 or more that expired 12/31/21. He stated that the cost of the first visit would still be $129.00 and the coupon could be used at the next visit for a final cost of $116 ($146 - $30 coupon = $116). I even noted this on my initial check ***** (attached). I called the next week and 2 more times prior to Christmas to check on the date of the return visit hoping this to be finished prior to Christmas Day. The receptionist was not friendly to say the least – she actually acted bothered by my calls – and had no information on the order or next date of service. She said she would check to see if the order was even placed. On a subsequent call from me, the receptionist said that orders are back-logged due to *****, but didn’t give me any specific information. I called one more time after the new year without resolution. This has been a horrible experience. What the nature of the dispute is: The lack of service (a.k.a. NONE) should equal the return of my money in the amount of $129.00. Has business tried to resolve the problem: No, this business is obviously not an effective business without effective customer service skills nor effective business/customer relationships. Account number: I had no write-up by the service man which I regret not asking for, but I have a copy of my cancelled check. There's a number handwritten on it *********** but I’m not sure what this number means.