13 Customer Reviews
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Review from Shane M
1 star08/10/2024
This bank DOES NOT value its member's privacy, time, or money. I have had my account locked and debit cards cancelled several times upon trying to make online or mobile purchases. I receive every alert regarding my account except for the fraud alerts, which the bank says they send but never come through. I went as far as changing my phone number to hopefully escape this issue, but it persists. Credit Union West does not have a single reason as to why I only don't receive the fraud alerts, they also do not seem to care. All they can say is "sorry" and "try again later", worst customer service experience I have ever had. For your own safety, choose any other credit union.
Credit Union West Response
08/12/2024
Thank you for sharing your experience with us. We are sorry for your frustration. Your feedback is important and helps us continue to build a better customer service experience. We would like a team member to follow up with you so we can further understand and address your concerns. Please give us a call through our ********************* at ************. We hope you will keep your membership at Credit Union West and thank you for being a valued member.Review from Tom S
1 star12/07/2023
unable to log on this morning. Had tp "validate" my info with a 6 digit number sent ot my email of record . I was unable to do this so I went to the *************** office special to fix. After setting down and showing ID the clerk said I was OK. I came home and nothing had changed. I tried to call and was told a 5 minute wait and selected "call me back". It was ***** minutes and nothing.I will have a check or two bouncing Monday if I can't transfer funds. Apparently they don't care.Review from Mary B
1 star10/06/2023
Extremely horrible customer service especially in the ********, ** branch. Teller contradicted EVERYTHING I said. Got exactly nowhere. Asked for appointment with branch manager, he didn't call and didn't care. Pound sand.Credit Union West Response
11/06/2023
Thank you for sharing your experience with us. We are sorry for your frustration. Your feedback is important and helps us continue to build a better customer service experience. We would like a team member to follow up with you so we can further understand and address your concerns. Please give us a call through our ********************* at ************. We hope you will keep your membership at Credit Union West and thank you for being a valued member.Review from Matt D
1 star09/15/2023
Apparently they are still learning how to use a calculator.Awful experience in obtaining a home equity loan for a pool project. Did not meet the *** requirements by 9%. Subsequently received a 13% salary increase and was still denied because the new loan amount had to be included in the *** calculation. Well if that was the case, the original *** calculation was performed incorrectly to begin with! This poor guidance and lack of competency resulted in over a month of construction delays.Review from Captain M
1 star06/14/2023
Just opened two accounts and will close both. This has been the worst financial institution process im my 70+ years, enen worse than 1AZ..1- Rude staff, upon first [required] visit to open the accounts. Walked out.2- Ignorant clerk at a different branch was barely capable of following the screen's directions.]3- Unable to get basic information, like account numbers and member number w/o going to branch; call to their central number was a waste of time.I want a bank that supports and aets the people they SERVE, not citing excuse afrter excuse of why they CANNOT,Their actions prove a lack or respect for and support of members, currenet and prospective.Credit Union West Response
06/20/2023
Were sorry for your frustration. Please know that this is not our standard customer service experience. We'd like a team member to follow up with you so we can further understand and address your concerns. Your feedback is important to us. Please give us a call through our ********************* at ************. Thank you!Review from Ashlee B
1 star03/24/2023
My car payment is paid ahead my 1 year. I still throw payments to it randomly because, well I don't like owing debt. I paid $500 just the other day on 5.13.2023. So today 3-24-2023 i get a letter dated 3-20-2023 stating that, they will be moving my next bill to be due 4-3-2023. So they want me to pay another payment in 10 days, even though not only am i paid ahead by a year, but i just send another payment twice as much as my standard due payment. for so many people in this economy, this would be a CRUSHING notification. You should be ashamed,Credit Union West Response
03/29/2023
We apologize for the confusion the letter may have caused. We value your membership and appreciate your feedback. A Credit Union West representative will be contacting you shortly to clarify the detailed content in the letter. If you have additional questions, please call our ********************* at ************. Thank you!Review from Kelly S.
1 star02/03/2023
I've banked with Credit Union West for almost 8 years now. Today i went to an ATM at a different bank. Which they charged me a fee, already knew that was coming. Then i saw Credit Union West also charged me a fee. I called and asked about it. They charged me a 2$ fee because I didn't use there ATM. I will no longer be banking with them.Credit Union West Response
02/08/2023
Thank you for sharing your experience with us. Your feedback is important and helps us build financial products and services that will help each person in our community grow their financial stability and success. Information about fees, including ATM usage fees, can be found on our website at cuwest.org/rates or by contacting us by phone, online banking, or at a branch location. We hope you keep your membership at CU West and thank you for being a valued member.Review from Cass E
1 star10/19/2022
Terrible card system. Accidentally locked my card by using the wrong pin too many times, which I take accountability for. When trying to resolve this, no one could help me when I called in, saying my card was marked as stolen, transferred me to the fraud department, and the automated system said they could not find a fraud case and gave me no option to talk to someone. All this after waiting for 30 minutes on hold twice. Huge waste of time. I'll be closing my account as soon as I get my debit card from my new bank.Review from Eldee M
1 star09/09/2022
This bank is horrible. I signed up for a checking account a few months ago. I still have yet to receive any sort of welcome letter from the bank containing my banking information and debit card. I continue to ask for assistance on this matter and I keep getting told the info is on its way and will be there in no more than 72 hours. So finally I get fed up and asked to close my savings and checking account. These low life's have the audacity to try and charge me to close my account, even though I'm choosing not to do business due to their horrible customer service. I'm glad I did not switch both of my direct deposits and SSI check to this bank. Had I done so I wouldn't have any access to my money and could not pay my bill. Please heed my warnings this bank will put you in a very horrible position. I know now why this bank has a two star rating. This is a bottom feeder. They will do something incorrectly on purpose to collect fees from you. Credit unions are suppose to be better than the big banks, but this bank is even more crooked, deceptive and unscrupulous than they are. Save yourself the headaches. All of the other reviews back up my claim. Steer clearCredit Union West Response
09/16/2022
Thank you for bringing this to our attention. It is part of our mission to help our members reach a better financial future, so we appreciate you giving us the opportunity to review your account and take the necessary action. We have made attempts to contact you regarding this matter, so please give us a call at ************. Thank you for your membership!Review from Matthew S
1 star09/04/2022
Two decades of credit destroyed. My 780 credit score ruined. I lost 121 points because I started a new loan with them and never received a proper bill the first month. I payed it one month late alont with that next month at the same time (again a new account) went right on my credit score. Are you trying to ruin my life!?Credit Union West Response
09/08/2022
Thank you for bringing this to our attention and allowing us to speak with you to resolve your concerns. Were very happy that we were able to come to a positive resolution and you should see a correction on your credit report within 48 to 72 hours. If you have any other questions, please give us a call at ************. Thank you for your valued membership!
Customer Review Rating
1.31/5stars
Average of 13 Customer Reviews
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