Customer ReviewsforWilhelm Automotive

****Do not use Wilhelm Automotive****Brought my vehicle to Wilhem for repair on Wednesday. They told me the issue was a battery cable. I had them make the repair, paid for it and I picked it up Friday. I drove less than a mile home and when I turned it off, it would not start. I had to tow it back to Wilhelm. On Saturday they said they couldn't get to it but would call me Monday. Monday rolls around and nothing. I call and they tell me the "master technician" will take a look at it at 7 am Tuesday and they will call me by 830 am. It is now 1 in the afternoon and they still haven't called. I go in and now they are trying to say it is a separate issue and try to charge me for more repairs. If you tell me this is the issue and I pay you to fix it, there should not be the same issue after I drive it less than a mile. Unbelievable. Would give 0 stars if I could.

Hello, we are disappointed to hear about your experience. We strive to provide the highest quality services at the most affordable rates. If you would like to contact us directly, please email us at **************** or you can call us at ************.

Went in for an oil change and came out needing a new bumper. They sent me to a body shop who I continue having to call for the last 2 weeks as they do not return my calls about the bumper they are supposed to replace my vehicle with. The damage has gotten worse as I drive. The body shop then claims they have zero openings until July. What is this?!

We apologize for your negative experience at Wilhelm Automotive. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at **************** as we would like to discuss this matter further.

Over priced!! Charged $4800 for transmission and still having the same problem! I have since learned from other transmission shops, the cost should range $2700 - $3000 IF it the transmission. I have encountered substantial failures and discrepancies in the delivery of these services. The service at this location is horrible! Because of misdiagnosis and/or part installation failing ************* we continue have to pay for rental cars, tows back to their shop and loss of work. This is very costly, time consuming which causes mental anguish and emotional distress. I am terminating my business with Wilhelm and requesting a refund for transmission payment immediately! On November 13, my son started experiencing issues with his transmission slipping in his **** **************. He took his car to Wilhelm Auto Repair for diagnosis. The technician diagnosed the transmission needed to be replaced. And provided a quote of approximately $4800 . My son approved to have the work done at their shop. On December 20th, Wilhelm contacted my son informing him the car is ready for pick up. On December 26, my son arrived and picked up the car. He drove approximately 7 to 10 miles and the transmission began slipping again the same way it had been before at the same speed. He called the shop to let them know and he was informed to bring the car back tomorrow. We are closed He called again and insisted they took the car back that same day. When he arrived back at Wilhelm, a techn got into the car with my son for a test drive and found, the car was in fact still doing the exact same thing it was doing when he brought it in initially. After thinking about previous experiences with failures at Wilhelm (replaced the alternator four times), and losing work, paying for tows and rental cars, my son decided, he no longer wants Wilhelm working on his car and I agree. Neither my son or I would feel comfortable/confident driving a vehicle repaired by Wilhelm. Their service is far from reliable!

Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.

Business technicians tell the customers yhat they need additional service even they really do not need. Dishonest business!

Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.

I took my **** ****** Tacoma pickup in because the "check engine" light came on. The Rep. explained that in order to establish the cause they had to electronically "analyze" the truck. He explained the "analysis would cost $160 and in all likelihood it might just require a $5 part. After "analyzing" the situation they said it would cost $1,100-plus to repair the truck. This vehicle has ******* miles on it and I obviously don't want to invest a lot of money. In the end, they charged me $179.35. I took the truck to my old mechanic who "analyzed" the truck for free and repaired it for $500. I went to Wilhelm because they are close to my new home and have been in business for along time. I don't like to bad mouth anyone but I paid $180 for lip service. My experience with Wilhelm was very negative and I would not recommend them to anyone

Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.

This shop is way overpriced and lacks any decent customer service. I took my car in on a Monday with a tire pressure sensor lighting up and vibration at high speeds. The guy says he'll check tire balance. He calls me back and says it's not the tires, the car is overheating and they want to replace the water pump (which is a big job on this particular car, involves the timing chain and will cost close to $2,000). He says they need to keep it overnight. I say ok and I wait all day the next day, Tuesday, and no phone call by 3:30 p.m., so I call them. He says he will ask the mechanic and call me right back, but he doesn't bother calling at all. So I call them back at 5:00 and he says there's rust they have to deal with and he doesn't know when it will be done, so it will be there for the SECOND full day. So, I wait for another day, Wednesday, and finally receive a phone call around 4:00 p.m. that now they don't have some gaskets they need. Now the car has been in their possession for THREE full days. He tells me they may be able to finish on the FOURTH day, by 9:30 a.m. This is unacceptable. Due to their total lack of communication, I lost a camping reservation, which I would have been able to cancel in time if only they had the common decency to inform me right up front. Never again. This shop used to be reliable, but they have lost my business. Save yourself the headache and use a more reputable mechanic.

Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.