Business ProfileforH2O Concepts International Inc

I contacted H2O concepts about having their water system installed. I told them my main concern was to eliminate the salt water softeners that I now have so I would not have to use salt. I was told that their system did everything and I would not need salt and the softener. they had me get a water test which I did for $295 dollars and they said they would build a system based on that. The end of November 1923 I scheduled an appointment to have the system installed and on the 17th of Dec 2023 they installed the system. After the tech installed the system I again asked him if I needed to water softeners and was told that I did not and that he could remove them, which I told him I would do it as I had someone who wanted them. At this time he presented a installation document for me to sign. No where in the document did it say that the system would not soften the water as was the only reason to purchase the system as I did not want the salt to be in the water. After the installation we had very hard water and a second water test at another $295 that showed the water to be even harder than the first test. I contacted H2O and was told that they would do nothing for me as there system did not soften the water and the delivery doc I signed said this. I asked for them to remove the system and refund my money and was told that they would not but they would install more water softeners for about $1600. ***** TV adds clearly say that salt in not needed any more and the only conclusion to be drawn for that and the statements made to me was that the water would be soft without using salt. I would like them to just remove the system and refund my money. I am in the process of filing a complaint with the court if they will not do this