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          Pool Innovations has 1 locations, listed below.

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            Business ProfileforPool Innovations

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/21/2008

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers commercial and residential swimming pool contracting services.

            Business Details

            BBB File Opened:
            3/17/2008
            Years in Business:
            17
            Business Started:
            3/21/2007
            Business Incorporated:
            8/27/2007
            Accredited Since:
            7/21/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Pool Innovations Inc
            Business Management
            • Mr. Steve Robert Schelthoff, President
            • Ms. Rachel Montague, Commercial Liaison
            Contact Information

            Principal

            • Mr. Steve Robert Schelthoff, President

            Customer Contact

            • Mr. Steve Robert Schelthoff, President
            • Ms. Rachel Montague, Commercial Liaison
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I had my pool resurfaced by pool innovations, after the resurfacing the surface looked dirty. I was told to fill it up and brush the surface for a month 3 to 4 times daily and it would correct. Well 1 month later it looked worse. I called and they sent out a team to acid wash, that did nothing and the guys said looks like the plaster was incorrectly mixed call the office. I did that and was told by the sales rep ******* that since it was too hot out we shouldn't do anything until the fall like Oct to December 2022 when it cools down. Ok, so I waited and called back in January and was told by ******* to contact the office and they would assist. I did that and was told by a new employee that she would talk to her boss and get back to me, two weeks go by and nothing. At this point I want the pool either resurfaced correctly or I want my money back. This was done very poorly and they are not standing behind their workmanship and warranty.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hilliard R

            10/10/2021

            10/2021 If you are considering having work done on your pool deck I highly advise you Do NOT use POOL INNOVATIONS LIC #ROC ******. We had our deck redone January 2019. We had them come out first time 7/2019 to repair areas that were coming up. The second time was 10/2019.The third time was 5/2020. The third time they redid ALL of the deck.We were under a 2 year warranty. So the next time was 1 year from the last time they were here and redid the whole deck. When I notified them 6/2021 I was told you are out of warranty.I wrote a letter to them asking if we could work with them? Did I have any options? We NEVER heard a word from them. We contacted the Registrar of Contractors. They ruled in favor of Pool Innovations because of the 2 year warranty.POOL INNOVATIONS does your deck with installation and product that does NOT last 2 years. We paid $4000.00 for a deck that does NOT last 1 year.DO NOT USE POOL INNOVATIONS ***************** *****************

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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