BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vemma Nutrition Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 49 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||49|
Additional Complaint Information
Consumer complaints for Vemma allege advertising, billing/collection, delivery, service and contract issues. Complainants allege this company offers a business opportunity to become a brand partner for nutritional products, which primarily involve a drink called "Verve". Complainants allege paying $9.95 to $2,000 for materials and/or products to become a brand partner. Some complainants allege difficulty canceling if they have second thoughts. In some cases, the company has responded to complainants that a third party marketing company interacted and billed the consumer, absolving Vemma of responsibility for a refund. Other complaints allege shipping issues and difficulty and confusion obtaining refunds for products consumers return to the company. Some complainants allege shipping costs (usually $39.95) are charged even though the consumer cancelled before the items were shipped. Some consumers allege confusion over the auto ship program and dispute charges the company bills them via credit card on a monthly basis. Vemma is currently responding to all BBB consumer complaints and concerns.
Recently, BBB has received a high volume of consumer inquiries regarding this company from consumers that may not have filed a complaint. Inquiries allege concerns that the company may be targeting high school or college students for the brand partner program for "Verve". On February 22, 2013, BBB met with principals of Vemma to discuss these concerns. Vemma responded with modifications to the brand partner agreement involving minors. BBB continues to work with the principals of Vemma and the company has expressed a continued desire to resolve all BBB and customer concerns.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||223|
Type of Entity
Business ManagementMr. Benson K. Boreyko, President Mr. Brad Wayment, Chief Operating Officer
Multi-Level Selling Companies Health & Diet Products - Retail Vitamins & Food Supplements Business Opportunity Companies
Alternate Business NamesVemma Vemma Nutrition Corp Verve
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview