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Vemma Nutrition Company

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Phone: (480) 927-8999 Fax: (480) 927-8665 View Additional Phone Numbers 1621 W Rio Salado Pkwy, Tempe, AZ 85281 http://www.vemma.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Vemma Nutrition Company include:

  • 49 complaints filed against business

Factors that raised the rating for Vemma Nutrition Company include:

  • Length of time business has been operating.
  • Response to 49 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 15
Delivery Issues 5
Guarantee/Warranty Issues 3
Problems with Product/Service 17
Total Closed Complaints 49

Additional Complaint Information

Consumer complaints for Vemma allege advertising, billing/collection, delivery, service and contract issues.  Complainants allege this company offers a business opportunity to become a brand partner for nutritional products, which primarily involve a drink called "Verve". Complainants allege paying $9.95 to $2,000 for materials and/or products to become a brand partner. Some complainants allege difficulty canceling if they have second thoughts.  In some cases, the company has responded to complainants that a third party marketing company interacted and billed the consumer, absolving Vemma of responsibility for a refund. Other complaints allege shipping issues and difficulty and confusion obtaining refunds for products consumers return to the company.  Some complainants allege shipping costs (usually $39.95) are charged even though the consumer cancelled before the items were shipped. Some consumers allege confusion over the auto ship program and dispute charges the company bills them via credit card on a monthly basis.  Vemma is currently responding to all BBB consumer complaints and concerns.

Recently, BBB has received a high volume of consumer inquiries regarding this company from consumers that may not have filed a complaint. Inquiries allege concerns that the company may be targeting high school or college students for the brand partner program for "Verve".  On February 22, 2013, BBB met with principals of Vemma to discuss these concerns. Vemma responded with modifications to the brand partner agreement involving minors. BBB continues to work with the principals of Vemma and the company has expressed a continued desire to resolve all BBB and customer concerns.

Customer Reviews Summary Read customer reviews

227 Customer Reviews on Vemma Nutrition Company
Customer Experience Total Customer Reviews
Positive Experience 213
Neutral Experience 3
Negative Experience 11
Total Customer Reviews 227

Additional Information

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BBB file opened: January 09, 2007 Business started: 09/09/2004 in AZ Business started locally: 09/09/2004 Business incorporated: 09/09/2004 in AZ
Type of Entity

Corporation

Business Management
Mr. Benson K. Boreyko, President Mr. Brad Wayment, Chief Operating Officer
Contact Information
Principal: Mr. Benson K. Boreyko, President
Customer Contact: Ms. Michelle L Cohen, Legal Compliance Specialist
Business Category

Multi-Level Selling Companies Health & Diet Products - Retail Vitamins & Food Supplements Business Opportunity Companies

Alternate Business Names
Vemma Vemma Nutrition Corp Verve

Customer Review Rating plus BBB Rating Summary

Vemma Nutrition Company has received 3.53 out of 5 stars based on 227 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

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BBB Complaint Process

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