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BBB Business Review

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BBB Accredited Business since

GoCare Warranty Group, Inc

Phone: (855) 462-2731 View Additional Phone Numbers 3240 N Colorado St #101, Chandler, AZ 85225 View Additional Email Addresses http://www.gocare.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a comprehensive line of protection plans for a variety of mobile electronics products such as iPhones, iPod Touches, Cell Phones and iPads. Plans cover accidental damage, water damage, mechanical breakdown, and more. Also included is a loaner phone program, technical support services, and data recovery. We also offer asset recovery services, buy back services, accessories for electronics, IT services and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GoCare Warranty Group, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GoCare Warranty Group, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

3 Customer Reviews on GoCare Warranty Group, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 28, 2010 Business started: 04/01/2008 in AZ Business started locally: 04/01/2008 Business incorporated: 06/03/2010 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Insurance
2910 N. 44th Street, Suite 210, Phoenix AZ 85018-0725
http://www.id.state.az.us
Phone Number: 602.364.3100
Fax Number: 602.364.2400
consumers@azinsurance.gov

Type of Entity

Corporation

Business Management
Mr. Jeff Moyer, Member Mr. Joe Doughty, Insurance Administration Manager Mrs. Christine Villa, Controller
Contact Information
Customer Contact: Mr. Joe Doughty, Insurance Administration Manager
Principal: Mr. Jeff Moyer, Member
Customer Contact: Mrs. Christine Villa, Controller
Business Category

Insurance - Property Electronic Equipment & Suppliers - Service & Repair Information Technology Services Recycling - Computers & Other Electronics

Products & Services

GoCare Warranty Group, Inc sells the following brand(s): GoCare, GoCare

Hours of Operation
M: 6:00 AM - 5:00 PM
T: 6:00 AM - 5:00 PM
W: 6:00 AM - 5:00 PM
Th: 6:00 PM - 5:00 PM
F: 6:00 PM - 5:00 PM
S: Closed
Su: Closed
H: Closed

Customer Review Rating plus BBB Rating Summary

GoCare Warranty Group, Inc has received 4.4 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.