BBB Business Review

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This business is not BBB accredited.

Dynamic Audio Video Solutions

Phone: (480) 227-3569 4410 S Carmine Cir, Mesa, AZ 85212 http://www.dynamicavsolutions.com

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Description

This company offers residential home theater, audio and video installations.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Dynamic Audio Video Solutions is in current violation of BBB’s name and logo policy, and has falsely stated BBB accreditation (membership) or referenced the BBB name in an unauthorized manner. Despite the Better Business Bureau's efforts to alert the company. Misuse of BBB trademarks constitutes trademark infringement and is a violation of trademark rights of the council of Better Business Bureaus, Inc. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Dynamic Audio Video Solutions include:

  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Dynamic Audio Video Solutions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Dynamic Audio Video Solutions
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: February 14, 2011 Business started: 01/01/2009 in AZ Business incorporated 03/27/2013 in AZ
Type of Entity

Corporation

Business Management
Mr. Nicholas S. Perna, Owner
Contact Information
Principal: Mr. Nicholas S. Perna, Owner
Business Category

Home Theater Audio-Visual Consultants Audio-Visual Equipment - Dealers

Alternate Business Names
Dynamic Customs, Inc.

Customer Review Rating plus BBB Rating Summary

Dynamic Audio Video Solutions has received 1.66 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.