Business ProfileforWebb Hearing Centers

I returned a set of Oticon hearing aids on 7/28/22 (well within the trial period) and at the same time ordered a set of Phonak hearing aids, which I was satisfied with from an earlier purchase over two years ago. The owner told me that the delivery date should be between two and four weeks. After several phone calls to the facility, I finally learned that the aids (which were fully covered by my health insurance plan) were not in the 'system'. It has now been over six weeks since I placed my order.The facility is quite eager to take your order but is severely lacking in customer service. They are quite friendly until you need service and/or adjustments. The first time I went for an adjustment for my first pair, the woman definitely had an 'attitude' that I found to be unprofessional, bordering on outright rudeness. Also, the owner, who seems to appear sporadically, told me an outright lie. When I initially went to order the Phonaks he told me that my insurance would not cover the price, and talked me into ordering Oticons. When I returned them because of Bluetooth issues, SURPRISE, I was told that I CAN get the Phonaks. I asked him why he told me I couldn't get them in the first place, and he placed the blame on the insurance company.The person that takes your call seems to be just that, a person who answers the phone, I don't fault her but her answers to my inquiries are vague and unhelpful. She informed me after six weeks that I'm not in the 'system'. Upon calling the insurance company, I was told that the paperwork required was not filed ... at all and that the insurance company reached out to them weeks ago and has yet to hear back from **** Hearing. Phone calls are nearly exclusively routed to an answering service, and return calls from **** Hearing are spotty at best. The owner appears to be absent and virtually unreachable, I would gladly change providers, however, in my area choices are severely limited.