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Find a Location

Pinnacle Fencing Solutions has 1 locations, listed below.

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    Business ProfileforPinnacle Fencing Solutions

    Fence Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2008

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers commercial & residential repair and installation of fencing.

    Business Details

    Location of This Business
    PO Box 97515, Phoenix, AZ 85060-7515
    BBB File Opened:
    2/5/2008
    Years in Business:
    19
    Business Started:
    4/28/2005
    Business Incorporated:
    4/28/2005
    Accredited Since:
    2/21/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Lindstrom Ltd
    Business Management
    • Mr. Jonathan Aspen Lindstrom, Corporate Officer
    • Ms. Diana L Murray, President
    • Ms. Carrine A Thomas, Office Manager
    Contact Information

    Principal

    • Mr. Jonathan Aspen Lindstrom, Corporate Officer

    Customer Contact

    • Mr. Jonathan Aspen Lindstrom, Corporate Officer
    Additional Contact Information

    Fax Numbers

    • (602) 522-7974
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/24/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Failure to show up to complete the remainder of the project (block wall installation, gate installation. Minor stucco, paint fence) on Monday May 22, 2023 phase 2 (install gates and paint)They were supposed to install the 2 gates in backyard and complete the painting portion of the block wall they installed. We arranged and agreed on Tuesday May 9, 2023 @ 8:28 AM after stucco cured to paint and install of the 2 gates on Monday May 22, 2023 **** told me a second time they would show up on Tuesday May 23, 2023 to complete the paint and block walls and did not show Later that day on Tuesday May 23, 2023 **** said they will not come out unless paid in advance. That is not what our contract says. He is trying to change the terms of the contract and purposefully delaying the project I suggested I could get a quote to paint since he was once again complaining about paint matching and adding wording to the contract in an email of which I did not agree with. Since he was attempting to change the terms of the contract in an email of which I did not agree with and was untrue my suggestion was to let me hire someone else to do the paint portion since they didnt even know how to paint match. The last day of the job his worker asked me repeatedly how he can match the paint? I asked him who is painting they must know how to do a paint match? I suggested taking an existing piece to match the paint cause he kept stressing about it even though HE WAS NOT THE ONE DOING THE PAINTING he told me. Changing the terms of the contract that was signed on 4/14/2023 today by sending me yet another email on Tuesday May 23 saying he will not come to hang the gates or do the paint until I pay in full in advance before they start the work. I reviewed my contract again today and it clearly says 50% deposit, 50% upon completion. IT DOES NOT SAY PRIOR TO COMPLETION. He told me he would show up a 3rd time on Wednesday May ************************************************** advance.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Suzanne B

    1 star

    09/17/2022

    I was very disappointed with the service from the owner & the representative. My neighbor didn't pay anything so I contracted for them to leave my old fence up & put my block wall on my side. The old fence was on my property. The day they started the neighbor came to see if they would take the fence down after he had told me he would do it himself. I told him to talk to ****. I was positive he'dsay no & go by MY contract. **** agrees to take the fence down before he does my wall with out consulting me. I was livid as it went against my contract. When I told him I wasn't happy about it he made all kinds of excuses. The workers did a great ******* paid the bill. the neighbor is a jerk who got a nice wall with out paying & Pinnacle let them get away with it. Don't use Pinnacle Fencing Solutions!

    Pinnacle Fencing Solutions Response

    09/19/2022

    Wow ************. I cant say I am surprised about this rating. Let me start by saying that this is the owner of Pinnacle Fencing Solutions and ************** needs to be educated in contracting. We have a long email chain from ************** that simply states multiple times that the chain link fence was indeed her neighbors fence and per our on site inspection we agreed that it was the neighbors fence. ************** asked us to reach out to the neighbor about removing the fence so we did. The simple facts here are that ************** wanted us to build the wall next to the chain link because she wanted his side of the wall to look bad because he didnt pay for half. I dont even know if the guys was ever even appraoched to pay half but no less ************** wanted his side of the wall to look as bad as possible. I have never been the type of contractor that will do this intentionally. If at all possible we like to build you the best walll possible. THIS DOES NOT MEAN WE BROKE A CONTRACT OR SOMETHING UNETHICAL. Just because I did not take part in your spite does not mean I deserve this review. I work very hard to leave behind very satisfied customers. You paid your bill because you knew we built a nice wall and did it right.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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