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BBB Business Review

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BBB Accredited Business since

Credit Union West

Additional Locations

Phone: (602) 631-3200 Fax: (602) 631-3435 View Additional Phone Numbers Corporate Center  5811 W. Talavi Blvd., Glendale, AZ 85306 http://www.cuwest.org View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Credit Union West is an award-winning financial cooperative in Arizona with a mission to enhance quality of life for consumers and small businesses throughout Maricopa and Yavapai counties.  Credit Union West is a member-owned, full-service financial organization committed to providing financial services and cost savings by helping our members achieve their financial success. With over $500 million in assets, we offer an innovative, relevant and integrated financial product range to meet the needs of over 50,000 members.  For more information about Credit Union West, please visit our website, www.cuwest.org.

At Credit Union we enhance quality of life by helping our members, employees and community achieve their goals by establishing long-term, high-trust relationships through sound ethical advice and superior service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Credit Union West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Credit Union West include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Credit Union West
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: October 01, 1973 Business started: 05/01/1951 in AZ Business started locally: 05/01/1951
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N. 44th Street, Ste. 310, Phoenix AZ 85018
http://www.azdfi.gov
Phone Number: (602) 771-2800
Fax Number: (602) 381-1225
consumeraffairs@azdfi.gov

Type of Entity

Not For Profit

Business Management
Mr. Robert MacGregor, President/CEO Ms. Karen Rock, Executive Vice President
Contact Information
Customer Contact: Ms. Jaime Burt, Administration Manager
Principal: Mr. Robert MacGregor, President/CEO
Business Category

Credit Unions Investment Advisory Service Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Credit Services Financial Services Business Services - General Mortgage Lender Credit Cards & Plans

Products & Services

Credit Union West offers the following product(s): Mobile Banking, Online Bill Pay, Pre-Owned Auto Auction, Shared Branching , Small Business Banking, Youth Savings Account

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 1:00 PM
Su: Closed
H: Closed
Alternate Business Names
Luke Federal Credit Union
Industry Tips
Advance Fee Loans Reverse Mortgage: What to Know Seminars and Workshops

Customer Review Rating plus BBB Rating Summary

Credit Union West has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.