BBB Business Review
BBB Accredited Business since
Phone: (602) 631-3200 Fax: (602) 631-3435 View Additional Phone Numbers Corporate Center 5811 W. Talavi Blvd., Glendale, AZ 85306 View Additional Web Addresses
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Credit Union West is an award-winning financial cooperative in Arizona with a mission to enhance quality of life for consumers and small businesses throughout Maricopa and Yavapai counties. Credit Union West is a member-owned, full-service financial organization committed to providing financial services and cost savings by helping our members achieve their financial success. With over $500 million in assets, we offer an innovative, relevant and integrated financial product range to meet the needs of over 50,000 members. For more information about Credit Union West, please visit our website, www.cuwest.org.
At Credit Union we enhance quality of life by helping our members, employees and community achieve their goals by establishing long-term, high-trust relationships through sound ethical advice and superior service.
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A BBB Accredited Business since
BBB has determined that Credit Union West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Credit Union West include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Not For Profit
Business ManagementMr. Robert MacGregor, President/CEO Ms. Karen Rock, Executive Vice President
Credit Unions Investment Advisory Service Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Credit Services Financial Services Business Services - General Mortgage Lender Credit Cards & Plans
Products & Services
Credit Union West offers the following product(s): Mobile Banking, Online Bill Pay, Pre-Owned Auto Auction, Shared Branching , Small Business Banking, Youth Savings Account
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||9:00 AM - 1:00 PM|
Alternate Business NamesLuke Federal Credit Union
Industry TipsAdvance Fee Loans Reverse Mortgage: What to Know Seminars and Workshops
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview