BBB Business Review
This Business is not BBB accredited
Phone: (480) 393-6208 325 S Westwood Ste 3, Mesa, AZ 85210 ! There is an alert on AM2PM Carpet Cleaning and Restoration, LLC !
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This company offers carpet cleaning, tile & grout cleaning, and floor stripping and waxing.
On 2/20/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
- 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
AM2PM Carpet Cleaning and Restoration, LLC is in current violation of BBB’s name and logo policy, and has falsely stated BBB accreditation (membership) or referenced the BBB name in an unauthorized manner. Despite the Better Business Bureau's efforts to alert the company. Misuse of BBB trademarks constitutes trademark infringement and is a violation of trademark rights of the council of Better Business Bureaus, Inc.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for AM2PM Carpet Cleaning and Restoration, LLC include:
- Length of time business has been operating
- 20 complaints filed against business
- Failure to respond to 1 complaint filed against business
- 1 complaint filed against business that was not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||20|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||27|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gary Peters, Member Ms. Crystal Gutansky, Member
Carpet & Rug Cleaners Air Duct Cleaning Water Damage Restoration Upholstery & Carpet Cleaning Flood assistance Tile & Grout Cleaning
Industry TipsAC Maintenance Contract or No Maintenance Contract?
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview