BBB Business Review

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This business is not BBB accredited.

AM2PM Carpet Cleaning and Restoration, LLC

Phone: (480) 393-6208 View Additional Phone Numbers 325 S Westwood  Ste 3, Mesa, AZ 85210 http://www.am2pmcarpetcleaning.com ! There is an alert on AM2PM Carpet Cleaning and Restoration, LLC !


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Description

This company offers carpet cleaning, tile & grout cleaning, and floor stripping and waxing.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

AM2PM Carpet Cleaning and  Restoration, LLC is in current violation of BBB’s name and logo policy, and has falsely stated BBB accreditation (membership) or referenced the BBB name in an unauthorized manner. Despite the Better Business Bureau's efforts to alert the company. Misuse of BBB trademarks constitutes trademark infringement and is a violation of trademark rights of the council of Better Business Bureaus, Inc. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AM2PM Carpet Cleaning and Restoration, LLC include:

  • Failure to respond to 3 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

7 Customer Reviews on AM2PM Carpet Cleaning and Restoration, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: August 12, 2011 Business started: 08/31/2010 in AZ Business incorporated 08/31/2010 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Peters, Member Ms. Crystal Gutansky, Member
Contact Information
Principal: Mr. Gary Peters, Member
Business Category

Carpet & Rug Cleaners Air Duct Cleaning Water Damage Restoration Upholstery & Carpet Cleaning Flood assistance Tile & Grout Cleaning

Industry Tips
AC Maintenance Contract or No Maintenance Contract? Air Conditioning; Find a Trustworthy Company While Avoiding the Heat

Customer Review Rating plus BBB Rating Summary

AM2PM Carpet Cleaning and Restoration, LLC has received 1.38 out of 5 stars based on 7 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.