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Find a Location

WebPT Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WebPT Inc

      111 W Monroe St Ste 200 Phoenix, AZ 85003-1704

      BBB Accredited Business

    Business ProfileforWebPT Inc

    Computer Hardware
    BBB accredited business

    Additional business information

    Additional Info:
    WINNER of the 2017 Better Business Bureau's Torch Award for Ethics 

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/18/2010

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers electronic medical records, educational content, practice management and billing services.

    Products & Services

    WebPT , WebPT Front Office Package, WebPT Billing Software, WebPT Billing (RCM) Service, WebPT Outcomes, WebPT ASCEND, WebPT MIPS, WebPT Reach

    Business Details

    Location of This Business
    111 W Monroe St Ste 200, Phoenix, AZ 85003-1704
    BBB File Opened:
    10/21/2010
    Years in Business:
    16
    Business Started:
    1/15/2008
    Business Incorporated:
    10/4/2010
    Accredited Since:
    11/18/2010
    Type of Entity:
    Corporation
    Business Management
    • Ms. Paula Beavin, Executive Assistant
    • Ms. Ashley Glover, CEO
    • Ms. April Upchurch, VP, Member Success
    • Mr. Jason Heath, CFO
    • Mr. Doug Shamah, Member
    Contact Information

    Principal

    • Ms. Ashley Glover, CEO
    • Mr. Jason Heath, CFO
    • Mr. Doug Shamah, Member

    Customer Contact

    • Ms. Ashley Glover, CEO
    • Ms. April Upchurch, VP, Member Success
    Additional Contact Information

    Fax Numbers

    • (866) 225-0057
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nicole M

    1 star

    07/10/2024

    We have been with WebPT for over 15 years and up until recently, they were a great company to work with and had excellent customer service. But, that is no longer the case. I would like to caution any company against signing up with them. They have taken a horrible turn. They are down all the time, constant issues with the software and absolutely ZERO customer service or technical support. We are a small clinic and have been unable to do any billing for a MONTH. The issue is on WebPT's side (our claims are not going over to our billing software) and we can not get ANY resolution or correspondence!! You can't speak to anyone when you call, you wait on hold for hours only to be disconnected and emails go weeks without a response. It's truly a shame....it's a great platform, very easy to navigate and user friendly. BUT, if it doesn't work properly and no one seems to care whether it does....it is of no value and will end up costing your business money. Please beware!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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