BBB Business Review

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This business is not BBB accredited.

A to Z Transmissions & Auto Repair

Phone: (623) 535-3805 Fax: (623) 536-8593 View Additional Phone Numbers 8552 N. Dysart Road #A-101, El Mirage, AZ 85335 http://phoenixtransmissionrebuilding.com/ ! There is an alert on A to Z Transmissions & Auto Repair !


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Description

This company provides auto maintenance and repair services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A to Z Transmissions & Auto Repair include:

  • Failure to respond to 6 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 6

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning issues with auto repairs. Consumers allege that this business fails to honor warranties that are sold. In some instances, warranties with A to Z Transmissions & Auto Repair were voided after consumers take their vehicles to other auto repair companies to ensure that the work completed by A to Z Transmissions & Auto Repair was done properly. Complainants also allege other customer service issues such as the use of unprofessional language in the workplace.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on A to Z Transmissions & Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: November 02, 2010 Business started: 04/15/2010 in AZ
Type of Entity

Sole Proprietorship

Business Management
Mr. Paul J. Henry Jr., Owner
Contact Information
Principal: Mr. Paul J. Henry Jr., Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Transmissions - Truck, Tractor Truck Repair & Service Auto Services Auto Repair - Suspension Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service

Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

A to Z Transmissions & Auto Repair has received 1.44 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.