Business ProfileforDiscount Van Truck SUV RV

On 3/13/22, my wife and I purchased a swivel plate that would allow our van seat to rotate. We received the part over a month later. I noticed several quality issues that posed safety hazards. The issues include significant play when the plate is locked, a sharp handle protrusion that could cut someone's leg, s**** holes that are too big to secure the plate, and sharp, rough edges that contact the airbag wiring. Additionally, the product was not the same as the one shown online. On 5/5, I contacted Discount Van about these issues. I requested a refund and asked the company to take its product back. The owner became combative on the phone, called me a liar, and tried to convince me that my concerns were imaginary. He told me he would ignore any photos or videos I sent when I offered proof. Furthermore, he said that if I wanted to return the part, it was subject to a 30% restocking fee, and I had to pay for shipping. On 5/6, I sent the company proof of my complaints about the part. On 5/9, Discount Van responded with a refund offer but no shipping assistance. The company refuses to engage on my safety concerns, sold me a low-quality part that wasn't advertised, and is attempting to shift the shipping burden to me. **** estimates return shipping will cost $57. With the shipping I already paid, I would lose almost $90 plus time spent on documentation, communications, and installation.I'm filing this complaint to hold the company accountable for its bait and switch tactics, misleading advertising, poor product quality oversight, and disregard for customer safety. I'm also pursuing a full refund and shipping label. Through forums, ******* and ******** reviews, I have found that others experienced similar issues with Discount Van. Thank you for reviewing my case,Order# ***** in my wife's name ************************************************* ************** | ************************************************************************ Unit cost: $239 ($271 with shipping)