BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Horton & Associates, Inc.

Phone: (888) 287-4384 Fax: (602) 944-6707 View Additional Phone Numbers 2432 W. Peoria Avenue #1189, Phoenix, AZ 85029 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers healthcare-grade and commercial-grade televisions, monitors, wall mounts, audio/ visual equipment, DirecTV satellite and installation services for commercial facilities.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Horton & Associates, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Horton & Associates, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 04, 2011 Business started: 07/06/1997 in AZ Business incorporated 07/06/2005 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity


Business Management
Mr. Daniel Horton, President
Contact Information
Principal: Mr. Daniel Horton, President
Business Category

Audio-Visual Equipment - Supplies & Parts Electrical Power Systems Maintenance Television - Cable, CATV & Satellite Contractor - Low Voltage Systems Audio-Visual Equipment - Dealers

Products & Services

Horton & Associates, Inc. sells the following brand(s): Amana: commercial microwaves, Anacom Medtek: pillow speakers, Curbell: pillow speakers, DirecTV: SMATV and commercial satellite systems, Ergotron: wall mounts, GCX: wall mounts, LG Electronics: Healthcare, Commercial and Lodging televisions and Monitors, LuCasey: wall mounts, Luxor: metal carts, PDI Communications: Healthcare televisions, Peerless: wall mounts, Premier: wall mounts, Summit: medical-grade commercial refrigerators and freezers

Horton & Associates, Inc. offers the following product(s): Commercial satellite systems, Commercial-grade refrigerators, freezers and microwaves, Commercial-grade televisions, DirecTV satellite, Helthcare-grade televisions, Lodging televisions, Long-Term Care televisions, Mounting solutions for televisions

Method(s) of Payment
Cash, Check, EFT, Credit Cards: Visa MasterCard American Express and Discover
Refund and Exchange Policy
A restocking fee will be applied to all returns. Returns must be in new saleable condition, complete and in original packaging. Reduced credit applied for incomplete returned product. No refunds after 30 days. 

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.