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          Hometowne Cruise & Tour Center has 1 locations, listed below.

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            Business ProfileHometowne Cruise & Tour Center

            Travel Agency

            Contact Information

            237 N Pleasant St

            Prescott, AZ 86301-3111

            Visit Website
            (928) 776-7188

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            237 N Pleasant St, Prescott, AZ 86301-3111
            BBB File Opened:
            8/12/2005
            Years in Business:
            29
            Business Started:
            3/1/1995
            Business Started Locally:
            3/1/1995
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Hometown Cruise & Tour Centre
            Business Management
            • Mr. William Jones, Owner
            Contact Information

            Principal

            • Mr. William Jones, Owner

            Customer Contact

            • Mr. William Jones, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/22/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We purchased a Viking Cruise thru HomeTowne (March 2022) for $11194.00. We were directed to buy travel insurance thru *** for $1036.30, instead of using Viking Cruise coverage. We had to cancel this cruise due to medical condition 9/12/22. We filed our claim with *** 9/12/22. We were informed by *** only $10,000. was covered, and only 8 out of the 10 days of the cruise. ******* (travel agent) neglected to provide coverage for 2 of the cruise days, as well as not covering the total cost of the trip ($11194.00). *** has been a difficult insurance agency to deal with. It has been a 101 days since this claim was filed, and over 26 documents sent. We tried to contact ******* on several occasions, only to be ignored. We needed her assistance to process this claim.We would like Hometowne to refund the difference of *** ($10,000), and the total cost of the cruise. HomeTowne owes us $1194.00 (we have all the documents regarding this claim)

            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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