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Find a Location

Valley Respiratory Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforValley Respiratory Services

    Medical Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers breathing and oxygen equipment for clients for their home use. We provide ventilators, custom power wheelchairs, hospital beds, walkers, wheelchairs, nebulizer machines and all types of Respiratory equipment

    Products & Services

    Oxygen, CPAP, BIPAP, Nebulizers

    Business Details

    This is a multi-location business.

    Find a Location

    Valley Respiratory Services has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2330 W Broadway Rd Ste 112, Mesa, AZ 85202-1886
      BBB File Opened:
      1/2/2009
      Years in Business:
      19
      Business Started:
      9/7/2004
      Business Incorporated:
      9/7/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Infinity Sleep Solutions
      • United Respiratory Services Inc
      Additional Contact Information

      Fax Numbers

      • (480) 830-7708
        Primary Fax
      • (623) 930-1228
        Other Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Company should have supplied me with CPAP / BIPAP equipment. They keep on sending me the wrong equipment so I can not use my machine. I have been recently diagnosed with server Sleep Apnea that could result in my death. I have phoned their number ************ and just get voice mail. I leave messages but no one phones back. I have today reported this company to the *** medical equipment service. I just simply want the right parts form my machine. I am not being able to use this BIPAP machine, hence I am not getting any sleep and neither is my wife. HELP! Apparently, I am not the only person with a problem with this company. This is not the first time this company has had a report filed with the BBB and YELP has at last count 66 recent complaints.

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sherrie R

      1 star

      11/27/2023

      I have been getting supplies from Valley Respiratory for years and when my doctor put in a new order for equipment. Every time I would call they would say well we have to wait to see if we have the order it will take a couple of days. I faxed the order to them over a week ago and they are just now responding to me. I had already sent them a message to disregard the order because I was able to send my order to cpap.com and order the same day and had the equipment the next day. CPAP.com gave me a price of $1,028.00 for the Air Mini Travel, new mask, hoses, next day delivery, travel hard case & the Lumen UV machine. Valley Respiratory is selling the the Air Mini alone for $1100.00. Really bad service Valley Respiratory!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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