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BBB Accredited Business since

AAMCO Automatic Transmissions

Additional Locations

Phone: (503) 255-4033 Fax: (503) 254-9793 View Additional Phone Numbers 120 NE 82nd Ave, Portland, OR 97220 View Additional Email Addresses http://www.aamcoportland82nd.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto repair services, specializing in automatic and standard transmissions, clutches and complete car care.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAMCO Automatic Transmissions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AAMCO Automatic Transmissions include:

  • 32 complaint(s) filed against business

Factors that raised the rating for AAMCO Automatic Transmissions include:

  • Length of time business has been operating
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 32

Additional Complaint Information

On August 8, 2013, BBB recognized a pattern of complaints from consumers regarding repair issues. Consumers allege when they take their vehicles in to be repaired by AAMCO Automatic Transmissions, the company improperly diagnoses the problem, resulting in unnecessary repairs. Consumers also claim the company's repair attempts cause additional damage to their vehicles.

AAMCO Automatic Transmissions is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AAMCO Automatic Transmissions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1966 Business started: 01/01/1966 Business started locally: 01/01/1966 Business incorporated 05/03/1991 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Steve Federlin, President Ms. Patty Federlin, Vice President
Contact Information
Customer Contact: Ms. Patty Federlin, Vice President
Principal: Mr. Steve Federlin, President
Business Category

Transmissions - Automobile

Alternate Business Names
AAMCO Transmission AAMCO Transmissions of Vancouver S F Investment Corp SF Investment Corp SF Investment Corp of WA SF Investment Corporation
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.