Business ProfileforCascade Towing & Automotive

On the day of June 26th, 2021, we were playing at ****** Park in ***********. We had a parking pass and were parked in a proper spot. We had run out of food and my kids were getting hungry. So, I went to get my vehicle. When I walked up it was gone. Bystanders standing near said that my car had just been towed. I looked up and saw a tow truck with my minivan attached headed to the right. After I realized that I could not get my car, I walked around in 108-degree weather looking for a sign or anything saying to where my car had been taken. There were no signs. I spoke to the park rangers, and they did not know who had towed my vehicle because there were no signs. I then tried to call the non-emergency to find my car. They had no record of my vehicle being towed. I called the local tow companies to see if they had towed my vehicle and the person who answered the Cascade Towing & Automotive answered and continued to scream at me telling me I was lazy and to stop calling them. The man sounded extremely intoxicated and aggressive. I was at this park with my 4-year-old, 5-year-old, 6-year-old and my 8-year-old. They were starting get hungry and cranky in the very hot weather. I called my husband and he had to go to the tow company location in a neighbors vehicle. When he arrived there, there were multiple people waiting for their cars and they told him that the man appeared to be intoxicated. He was getting peoples cars and was very cranky. There were skid marks on the ground where they towed my vehicle, because when they towed my vehicle, they put on the emergency brakes and then backed out. They broke the emergency brake in the process, and we had to get it repaired. I found my car missing at approximately 5:30 and did not get a ride home until 6:30. We were stranded for an hour. It was $395 to get my car back from Cascade Towing and $725 to fix the emergency brakes. My insurance company has been trying to get a hold of the company and they haven't ans