Business ProfileforZoom Care

I visited Zoom Care clinics for 5 urgent care visits in January 2023 at the ***********, ********, and Beaumont location in the Portland area. 3 urgent care visits, one for labs, and one for an ultrasound. During these urgent care visits, I was told that my health care insurance was in network and that my ** pay was sufficient. If there was any more payment required, I was supposed to be notified via mail and the online patient portal. During that time frame, I checked the online patient portal and looked for my medical bills to populate, but nothing populated. I never received any notification of billing in the mail either. I was assured that if anything was owed it would be in the patient portal. Today 2/12/24, I get notified that I have a **urt order attempting to be delivered to my old address by a **llection agency. The **llection agency, Quick Collect, informed me that I did in fact owe and the total is $1,164.98. I in turned **ntacted Zoom Care where I spoke with the patient advocate specialist named ***** who informed me that the patient portal was experiencing "technical difficulties" and "was not reflecting balances owed by patients." She told me that Zoom Care did not need to notify patients that the billing portal was not working and that the bills were already sent to **llections and nothing **uld be done. She told me Zoom care attempted to mail invoices and it was my fault that I never received any bills via mail. I now over $1,100 and Zoom Care is taking no responsibility for their failure to inform their patients that their online billing system was not working. Had I been informed, I **uld have paid as they were due but I was not given the opportunity by their **nscious and blatant lack of **mmunication.