4 Customer Reviews
Review from Leah P
1 star11/15/2023
My company ************* has been with Pacific Office Automation for over 5 years. Recently we realized our previous machines were never returned from their warehouse from 5 years ago, we have been charged over $27k and continue to be charged almost $500 monthly for machines we have not had in our possession in over 5 years. ********************* is our account manager, I have attempted to get him to give us the shipping details on our previous machines since August, he will completely ignore me and has for over a month at a time. I've reached out to numerous other staff at Pacific Pacific Office and they tell me I can only go through ****** They even apologize at how horrible he is treating our company yet no one will help us. If I'm given any response it is "ill look into it" then you never hear back. Ive been told coubtless times he is too busy for us. The only time they are willing to give you the time of day is when they hound you to purchase something, beyond that they are the worst customer service I have ever endured and there needs to be some accountability for completely ignoring your current customers.Review from Charlsy A
1 star04/18/2023
My situation with Pacific Automation in ********* has been HORRIBLE. I am a small female owned business. In 2021 my business was booming and I needed a larger printer to meet my capacity. The sales representative, *********************, came to my house to discuss the options. We were told that the cost would be $386/month for a 5-year lease. We asked if that price would stay the same and we were told yes. My printer fee has increased every year since 2021. When I called ***** in February of 2022 he told me, "I work for a great company that gives us all a raise each year. The price of our printer lease goes up by 6% each year to cover those raises. At this point in year 5, I will be paying over $700 a month for a printer that I no longer need as my business has turned virtual. To get out of this lease I will have to pay $16,183 to return the printer and $17,883 to keep the printer. They claim to be a small business solutions provider. Their contract is smart. No oral conversations can be entered into a trial. Only the written contract is viable. So, they send their sales reps out to small businesses, lie to them verbally knowing that there will be no recourse. ***** is now a manager. He met all of his quotas. By the time this 5-years prison sentence is up, I will have paid over $25,000 for this lease.
Pacific Office Automation Response
04/26/2023
The satisfaction of every POA customer is of utmost importance as POA works tirelessly to provide all our customers with unrivaled customer service. We recognize and understand the frustration as described in the review.
To assist, POA has been in communication with ****** regarding this issue and is pleased to report that the matter has been resolved amicably. ****** will remain a customer of POA which affords POA the opportunity to earn back the trust through our customer service.
Review from Big 3 A
1 star11/26/2022
We were customers in good standing with POA for over 5 years. However, during the most recent contract renewal process we decided to part ways with POA. As a business, we were experiencing some logistical changes. This left us uncertain of our future needs. We requested a month-to-month contract until we could make that determination. This was rejected. We asked for an extension to make our decision. This was also rejected. The ************ we were given was to renew the contract or return the equipment. Upon completion of the current contract, POA would automatically renew our contract at our current rate plus a 10% increase. After being excellent customers for 5 years we felt as though our business was not being valued and we were being forced into something. We cancelled the contract and returned the equipment. We will not be using, nor would we recommend, Pacific Office Automation.Review from maria cristina N.
1 star08/30/2022
Purchased two sets of sofas with oral agreement to send the items within 12 weeks, not to exceed 16 weeks, to give a window for delays. However, the items never arrived since the date of purchase. I spoke with the store managers several times and promised to have it sent with an additional five hundred dollars for freight, and I paid a total of $5,500. At this point, the store hardly responds to the phone call, and I have to use my son's phone for them to pick up the phone. And then, the person on the other end will tell me that the manager is out or in a meeting. Always all the time I'm able to contact them. It happened last year in November 2021.Customer Response
08/30/2022
We even emailed 5x the Owner ******************* but no response at all.Pacific Office Automation Response
08/31/2022
**************, It appears you have filed this review against the incorrect company. This was filed against Pacific Office Automation and we do not sell any type of sofas or furniture. Pacific Office Automation is in the Office Technology and Service business with our primary focus being business to business sales of Copiers, Managed IT, and other office solutions. At no point in time has Pacific Office Automation sold any furniture. Further, there is no owner or employee at Pacific Office Automation named *******************. Thus, I kindly request that you retract this review against Pacific Office Automation, and re-submit to the correct company. Thank you.
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