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Find a Location

Shilo Management Corporation has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforShilo Management Corporation

    Hotels
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Shilo Management Corporation offers hotel accommodations.

    Business Details

    This is a multi-location business.

    Find a Location

    Shilo Management Corporation has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      9120 NE Vancouver Mall Loop Ste 245, Vancouver, WA 98662-6354
      BBB File Opened:
      2/1/1993
      Years in Business:
      50
      Business Started:
      1/1/1974
      Business Started Locally:
      1/1/1974
      Business Incorporated:
      1/14/1991
      Type of Entity:
      Corporation
      Alternate Business Name
      • Shilo Inn Portland Airport
      Business Management
      • Mr. Mark Hemstreet, President
      • Steph Murphy, Director of Human Resources
      Contact Information

      Principal

      • Mr. Mark Hemstreet, President

      Customer Contact

      • Mr. Mark Hemstreet, President
      • Steph Murphy, Director of Human Resources
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Traveling soon? Be careful when booking a hotel room

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I was issued vouchers for $400.00 in 2019. When I tried booking a room at the shilo inn in Bend my vouchers were going to expire and the ********************* assured me it was not a problem . Approx 1 month later I called **** back and he was no longer with the company and the Manager ************************* said she would be handling my voucher. Fast forward to the pandemic lock down and finally trying to use my $400 vouchers. I emailed the Shilo inn about using my credit . After being asked for proof of my vouchers from ******** and ******* they are refusing to honor the staff's promises made to me. Needless to say this is a disappointment that ************* me their positiion and promise was all I needed when I was ready to use my credit.I was given false information and lost $400. Staff is refusing to remedy this.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JoLyn C.

      1 star

      03/07/2022

      My husband and I stayed at the Shilo on March 4, 2022 due to my husband flying out of *********** early the next morning. On Sunday March 6th we discovered not only the $106.22 for the room, but an additional charge of $350. My husband called the Shilo asking what the additional charge was for. The front desk informed him it was a charge for smoking in the room and that they had found drugs in the room after we had left. Mind you, my husband and i have not and do not do any sort of drugs. My husband contacted the Manager **** to dispute the charge and was met with nothing but pure ignorance. I then called **** back and let him know who i was and that there was no way the room had been smoked in or any drugs found. I demanded to **** that he file a police report, provide the so called drugs found over to the police and demanded he drug test myself and my husband. **** refused to file a report, refused to produce the evidence, refused to drug test. I told him his claim was unfounded and untrue. He reported to me I will be charged and hung up on my. I tried to call back **** to let him know i would be filing a report with the BBB and ************************* and disputing the charge through our bank due to unfounded charges. I was hung up on once again. I will also be contacting the corporate office, guest services and court services. Most horrible experience i have ever had bar none. This could happen to anyone who stays at this location. Accuse you of horrible actions but offer no proof. I can see why it is not Accredited through the BBB. Avoid !!!!

      Local BBB

      BBB Great West + Pacific

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