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          Rose Heating Inc has 1 locations, listed below.

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            Business ProfileforRose Heating Inc

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 9/1/1970

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Rose Heating Inc offers heating and air conditioning construction services.

            Products & Services

            HVAC

            Business Details

            BBB File Opened:
            8/1/1970
            Years in Business:
            65
            Business Started:
            1/1/1959
            Business Started Locally:
            1/1/1959
            Business Incorporated:
            9/23/1960
            Accredited Since:
            9/1/1970
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            5
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Dave Boom, Owner
            • Ms. Katrina Hinkel, Member
            Contact Information

            Principal

            • Mr. Dave Boom, Owner

            Customer Contact

            • Mr. Dave Boom, Owner
            • Ms. Katrina Hinkel, Member
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel C

            12/07/2022

            This company advertises on their website and all other profiles that they offer 24/7 emergency services but very clearly only operate 40 hours a week. After repairing a part for me 6 weeks ago, I found my furnace malfunctioning again and due to the recent repair I felt obligated to go through Rose Heating again in case it was the same part malfunctioning (as it would be under warranty). I called and left voicemails on 4 separate days (all during regular business hours) and did not receive a call back until I reached out to a competitor. The competitor (who does not advertise 24/7 services) was not able to schedule me for a few weeks but was kind enough to call Rose Heating while I was on the line to attempt to reach them directly. It was not until this competitor left a voicemail on my behalf that I finally received a response from Rose Heating.After explaining my gripe to *** (owner of Rose Heating) he was not apologetic whatsoever and essentially told me I was free to use another company in the future. I was not offered any consolation and was charged for the full service fee and part that needed to be replaced.I'm extremely disappointed in their customer service for ignoring my voicemails for 5 days (while advertising 24/7 services), I fully believe I would have been ignored had the competitor not reached out on my behalf. *** also did not understand why I felt obligated to use Rose Heating even after explaining that I, as a ******, have no way of knowing if it's the same part he had just replaced that is malfunctioning again.*** will tout over and over again that they've been in business for over 60 years (3rd generation owner) and they're the oldest HVAC company in the state. However, inheriting a family business does not give you a pass to provide non-existent customer service. The success of his grandfather's business is not any indication that *** will provide the same level of quality they might have once been known for.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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