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Find a Location

Air Pro Heating & Cooling LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAir Pro Heating & Cooling LLC

    Heating and Air Conditioning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company provides heating & cooling parts, sales, service of wood, gas, pellet, heat pumps, furnaces, ductless, tankless and more.

    Business Details

    This is a multi-location business.

    Find a Location

    Air Pro Heating & Cooling LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      6511 E 18th St, Vancouver, WA 98661
      BBB File Opened:
      2/6/2006
      Years in Business:
      19
      Business Started:
      3/29/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Service Patriots
      Business Management
      • Mr. Kenneth Starr, Member
      Contact Information

      Principal

      • Mr. Kenneth Starr, Member

      Customer Contact

      • Mr. Kenneth Starr, Member
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My mom, (physically disabled), and my brother, (mentally/physically disabled), spent $10,000 on a ductless furnace/air conditioner from AirPro. A week after installation, they discovered that the installers had made an error that caused the system to leak water (probably over several days) into the small living room. AirPro arranged for another company pull the carpet back, dry it out with humidifiers, and check for mold in the subfloor and behind the drywall. My mom asked AirPro to pay for hotel rooms while the work is being done, as their living room is not usable, my mom suffers from severe allergies, and my brother can't handle disruption due to his mental illnes. Rob at AirPro said that they could stay in their bedrooms until the work was done (at least 4-5 days). I called Rob (I don't know his last name) to appeal on their behalf and he told me that by law he does not have to provide hotel rooms for them unless the home is uninhabitable and he would not budge from that position.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Delores M

      1 star

      07/19/2022

      Air-Pro heating and cooling installed a ductless heat pump for my 83 year old mother who is on a fixed income They quoted us a price of ******* for a new electrical panel that would be required to put in a new Furness .But They installed a ductless heat pump instead which didnt require a new panel. They never refunded our money back to us. The installation went great but the office is horrible to get ahold of. It took three weeks to get ahold of them for a invoice which she never has received and now she is getting late notices Since this has all transpired they put a lien on my elderly mothers property. I would not recommend doing business with Air Pro

      Local BBB

      BBB Great West + Pacific

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