Business ProfileforAdvanced Recovery Corporation

It has been 71 days, since the initial inspection (December 3rd 2023) for water damage in our basement. All Advanced recovery has done is remove the carpet, and dry out the mold. There has been almost no contact except for about 5 calls and 3 visits excluding the first inspection. We have 3 different invoices that dont make sense. None are itemized either. The work is not getting done. The only mold found, and we were told it was very minor, was towards the bottom of the framing and the bottoms of the dry wall, which by the way, was smashed out with a hammer and just left there. And the basement was not demolished properly and actually caused more water damage. I contacted the owner with pictures and questions, and he said that someone would come out the next day and help and nobody showed. We had 2-3 of Advanced Recovery employees at a time. They only came 4 times including inspection. They worked 7 hours at the most all together. We are first time home owners and have never dealt with this before. We were also never informed that is a common practice of giving them 25%down up front and paying the rest later, they just asked for the full amount from the insurance check. Now as for the invoices: I have an original invoice payment request, and receipt for $4470. But then we got another invoice for the full amount the insurance wrote over $4962.06 to us.Then they went to the insurance for exactly $2000 more with no explanation why. Not a single person at advanced recovery has contacted us with any sort of solution, even though we have asked multiple times.The moment I was canceled, this being planned a week ahead of time, I informed the owner of advanced recovery that we would be contacting the BBB and our insurance to get this resolved. This feels like a scam and only excuses are being made. We would really like to resolve this by refund of half or more back so we can go find another company to fix what they havent, and to have our basement restored as promised.