Business ProfileforWillamette Dental Group

I had been going to willamette for almost 20 yrs. In the last few years the care I have received has been borderline inhumane and subpar. I had to have a Maryland bridge repaired the staff member didnt know how to replace or repair and slammed me in the mouth multiple times trying to remove it. Giving me a fat, ****** lip. I had to grab her arm and stop her and demand she ask for help. On a separate occasion came in for a cleaning and have very good oral health. The staff member was extremely rough and bruised my gums and was stabbing them with the tool used to measure your gum health. She also was aggressively pulling at my bonding. Bonding I mentioned I had and was noted in my chart. She ended up cracking it and a piece broke off. They informed me I would have to pay for it to be repaired. I have never bled from a dental cleaning. It was bizarre. I again went back to have a filling repaired and requested silver be used to repair filling. I was quoted a price and told it would be noted in my chart for the dentist. Apparently it was not because after the appointment when I went to check out..they informed me silver was not used and I owed a different price. I asked to speak with the office manager. She immediately had a bad attitude and was extremely rude and condescending to me. She told me whatever the call center said was not there problem. I told her I didnt speak to the call center I spoke face to face with the receptionist. She smirked and said well then I should have checked with the dentist. Its been almost 6 months and they still have not adjusted the bill and keep blowing me off about the bill and telling me come back in another week the office manager has to sign off. As I said before this has been going on for almost 6 months! I have since switched dental insurances and will never go back to willamette. The lack of care, experience is horrible. You are treated like you are less than human. Extremely unprofessional and unethical treatment.