BBB Business Review

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This business is not BBB accredited.

Lotion Source

Phone: (206) 414-6144 PO Box 2244, Fairview, OR 97024 View Additional Email Addresses http://www.lotionsource.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is an online retailer of lotions and soaps.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lotion Source include:

  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Lotion Source include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 6

Additional Complaint Information

On December 29, 2009, BBB recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege once they order and pay for a product from Lotion Source, they either receive no confirmation or are notified the product has been back-ordered, despite its "in-stock" status. Consumers claim their product is delivered late or not at all. Consumers further allege the company is not responsive to requests for assistance.

Lotion Source is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Lotion Source
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 20, 2005 Business started: 01/15/2004 Business started locally: 01/15/2004
Type of Entity

Sole Proprietorship

Business Management
Mr. Richard Allen, Owner Ms. Savannah Hudson, Customer Care Representative
Contact Information
Principal: Mr. Richard Allen, Owner
Customer Contact: Ms. Savannah Hudson, Customer Care Representative
Business Category

Cosmetic Sales by Internet Body Care Products Tanners Equipment & Supplies Tanning Salons Equipment & Supplies Sports Memorabilia Candles - Retail Clocks - Dealers Gift Baskets & Parcels Gift Shops Sunglasses Toys - Retail Skin Care Internet Shopping

Alternate Business Names
Lotion Superstore Moisturizers & More World Gift Source Inc
Licensing

According to Washington Department of Revenue, businesses operating in Washington need to be licensed with the Department of Revenue. Lotion Source Inc and World Gift Source Inc do not have Washington licenses. To verify the company's current status, please contact the Department of Revenue at (800) 647-7706 or www.dor.wa.gov.


Customer Review Rating plus BBB Rating Summary

Lotion Source has received 2.55 out of 5 stars based on 2 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.