Business ProfileforWacom Technology Corporation

I contacted Wacom at the beginning of the year because my Mobile Studio Pro(DTH-W1320) suddenly stopped working. After testing multiple methods to charge the device, using a ******************** branded charger, a third party charger, attempting several times to plug it into power strips and multiple wall outlets, the device never charged again and now remains dead. It's not the battery as it was actively charging minutes before failure. It was charging in one room, I unplugged it to move to another room, and then it wouldn't charge anymore when I got there. The Mobile Studio Pro has three USB-C ports all lined up, which gives you better, more efficient charging, and more ways to charge it instead of a singular port. However, if ANY of those ports should break, they are a tandem unit, and all three of those ports are now dead. One of three ports becomes faulty and the entire device is now a $2,500 paper weight, that they want $1,400 to repair. For frame of reference on Wacom's build quality over the years, they are notorious for having devices that fail via battery or charging port issues, and they claim to never know of, nor have any "known issues" recorded of such things happening. With the Cintiq Companion 1, their batteries were faulty to the point of swelling, so much that it could actually put enough pressure on the motherboard to crack it. It was causing such a problem that only after a year on the market, they announced the Cintiq Companion 2 with enhanced battery and charging capabilities. What they didn't tell you is that the Cintiq Companion 2 battery would get so hot while operating that it would re-melt the solder on part of the motherboard that connected to the screen, making it so the device would turn on but there would be no visual. Wacom is an industry giant and has been for decades. They make their money by price gouging creatives on new tech, as well as repairs, replacements, and peripherals, and I won't be taken advantage of by a monopoly any longer.