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          Heckmann & Thiemann Motors Inc has 1 locations, listed below.

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            Business ProfileforHeckmann & Thiemann Motors Inc

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/1970

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Heckmann & Thiemann Motors Inc offers mechanical repair services for Volkswagens, Porches, Audis, BMW, Mercedes, Mini Cooper and Subarus.

            Products & Services

            Mechanical & Electrical Services, Check Engine Light Diagnosis & Repair, Tune-ups & Oil Changes, Complete Timing Belt Services, Factory Scheduled Maintenance, Cooling System Service & Repair, Transmission, Engine and Differential Work, Complete Suspension and Steering Repair, Exhaust System Repair, Performance Exhaust Installation, Pre-Purchase Inspections, DEQ Emissions Adjustment, Brake System Repair and Restoration, Performance and Stock Engine Rebuilding, Fuel System Repair, 4 Wheel Alignments & Wheel Balancing, Seasonal Service and Inspections, Carburetor Adjustment, Repair or Upgrades, Restoration

            Business Details

            BBB File Opened:
            10/1/1970
            Years in Business:
            55
            Business Started:
            6/1/1968
            Business Incorporated:
            6/1/1968
            Accredited Since:
            10/1/1970
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:30 PM
            T:
            7:00 AM - 5:30 PM
            W:
            7:00 AM - 5:30 PM
            Th:
            7:00 AM - 5:30 PM
            F:
            7:00 AM - 5:30 PM
            Business Management
            • Mr. Ed Thiemann, Owner
            • Mrs. Phyllis Thiemann, Account Manager
            Contact Information

            Principal

            • Mr. Ed Thiemann, Owner
            • Mrs. Phyllis Thiemann, Account Manager

            Customer Contact

            • Mrs. Phyllis Thiemann, Account Manager
            Additional Contact Information

            Fax Numbers

            • (503) 233-1411
              Primary Fax

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            - 4/22: I took my car to a mechanic ("Shop A") for a non-starting issue. After fixing the initial issue, they told me that among other things, the right side engine mounts needed to be fixed. I completed almost all of their suggested repairs, but due to a few minor issues with shop A, I decided to get a second opinion about the engine mount.- 5/22: I brought the car to a VW-specific mechanic this time (Heckmann & Thiemann Motors, "H&T"). Although I initially forgot to mention the motor mount issue when getting the main issue fixed, shop B sent me their 54-point inspection in which they said they tested and looked at my engine mount and found that both mounts were in good health. H&T seemed to be much more familiar and experienced with this specific car, so I trusted their word.- 9/22: My car had an oil leak so I took it to a third shop ("Shop B", purely for availability reasons) to get it diagnosed. While looking for the oil leak, one of the mechanics noticed that now both engine mounts were destroyed, as well as the bracket that attaches them to the engine and the engine block itself has a crack in it. He noticed it in under a minute of looking in the engine bay for an unrelated issue, i.e. the initial broken motor mount was an obvious issue to find and the only conclusion I can draw is that H&T never visually inspected the motor mounts as they claimed. The car is now in need of an engine replacement, which will cost about $10k. I also did about $4k in maintenance to my current engine shortly after taking it to H&T which is now worthless as the engine would have been destroyed due to shop B's negligence either way.I have documentation from shop A stating that the right side engine mount was cracked, as well as documentation from H&T a month later stating that both mounts were fine. I have documentation from Shop B with an overview of the new parts damaged as of 10/22, painting a clear timeframe of the additional damage happening after taking the car to H&T.
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            Customer Reviews

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            Local BBB

            BBB Great West + Pacific

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