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Find a Location

A-1 Automotive, LLC has 1 locations, listed below.

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    Business ProfileforA-1 Automotive, LLC

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7812 SE 82nd Ave, Portland, OR 97266-6203
    BBB File Opened:
    9/25/2012
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Started Locally:
    1/1/1988
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • BG Enterprises
    Business Management
    • Mr. Kory Brackett, Managing Member
    Contact Information

    Principal

    • Mr. Kory Brackett, Managing Member

    Customer Contact

    • Mr. Kory Brackett, Managing Member
    Additional Contact Information

    Fax Numbers

    • (503) 788-7175
      Other Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    6/14 my truck stalled and was towed to A1. They reported that it was the fuel pump, and at pickup I was told that if my check engine light came on to bring it back in for a new catalytic converter cap. Light came on within days, and I returned the truck to A1. These two fixes totaled approximately $3000. 6/30 my truck stalled on the freeway, but started after being filled with gas.I brought my truck back into A1 on 7/11 or 7/12. I did not hear from them, so on 7/18 I called for an update. I was told my gas cap had a leak, and it was ready to be picked up. When I arrived the mechanic mentioned that my truck had been driven by another mechanic to his house. Also mentioned was that one of the mechanics had gotten a DUI over the weekend. I take my truck home and at that time notice that there is a leaf blower and an empty Redbull can in my truck bed. Dealer plates were left on, and truck had also been washed. This lead me to check the odometer against the reading on my invoice. The odometer had a difference of 239 miles. My home is less than 4 miles from A-1, meaning my truck was driven approximately 230 miles.I received a voicemail asking for the dealer plates back. The next day (7/19) I received 2 more voicemails regarding their plates. On 7/20 I spoke to mgr *****, who forwarded me to owner ****. Any time I spoke with ****, conversation was completely dominated by his need for his plates back. It was suggested multiple times that someone from the shop pick up the plates (Not that I need to give an explanation for this, but I have a current restraining order following a home invasion, and I prefer to not have men I dont know at my house.) Our conversation concluded with, obviously we have your address, we know where you live (I have video of this conversation). ****** returned that day.The gas cap situation alone was concerning to me, but following this interaction I have no reason to trust anything that was told to me.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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